Service Quality and Outpatients Satisfaction in Public Hospitals in Malaysia

T’ing, Loh Chun; Moorthy, Krishna; Kee, Ho Wai; Yee, Cheang Wai; Yee, Lim Wei; Ni, Oh An; Ting, Yu

doi:10.18488/journal.74.2019.61.57.73

Cited by 6 publications

(3 citation statements)

References 15 publications

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“…Teaching hospitals serve their role as constituents of a Healthcare System with a slightly nuanced set of priorities geared towards learning and teaching. On the contrary, privately owned and operated healthcare facilities are not fully integrated with the national healthcare system and operate under their own accordance, while following the rules and regulations set by their respective governing bodies [120,121]. This indicates that healthcare facilities are mandated by the regulations of their own respective governing bodies.…”

Section: Institutional Influences On Wayfinding In Healthcare Facilitiesmentioning

confidence: 99%

Assessment of Wayfinding Performance in Complex Healthcare Facilities: A Conceptual Framework

et al. 2022

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Wayfinding is considered to be one of the most demanding challenges to be performed by hospitals’ users. Wayfinding has been an interest among researchers from different fields, such as architecture, interior design, cognitive psychology, and facilities management, to name a few. Previous scholars have highlighted the need for a holistic framework taking into consideration both user and environmental factors. A narrative review of the literature was carried out to understand the full extent of the issue and address the ever-increasing demand for a holistic assessment framework. This article attempts to address the underlying gap by proposing a comprehensive framework that takes into account both facets of the issue through a narrative review of the literature to some of the most prominent research attempts to address the problem of wayfinding in complex healthcare settings. Furthermore, the proposed framework can assist both researchers and practicing professionals by providing a comprehensive understanding of the issue of complex wayfinding as well as of the variables to be investigated in the assessment process.

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Section: Institutional Influences On Wayfinding In Healthcare Facilitiesmentioning

confidence: 99%

Assessment of Wayfinding Performance in Complex Healthcare Facilities: A Conceptual Framework

et al. 2022

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“…Service satisfaction, as a healthcare system factor, could influence the quality of care provided to the patients. There have been allegations of inadequate facilities, incompetent staff, excessive wait times, and negative attitudes in public hospitals (Ting et al, 2019 ; Garney et al, 2021 ). Inadequate healthcare services may increase the burden of care, which may have a detrimental effect on the patient’s results.…”

Section: Introductionmentioning

confidence: 99%

Factors associated with depression, anxiety, and satisfaction with life among Malaysian parental caregivers of adolescent psychiatric patients: A cross-sectional study

Cham,

Ibrahim,

Kalaman

et al. 2024

Camb. prisms Glob. ment. health

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Depression and anxiety are prevalent mental health issues worldwide, especially among parental caregivers. By expanding the family stress model, this cross-sectional study investigated the relevant factors associated with depressive symptoms, anxiety symptoms, and satisfaction with life among Malaysian parental caregivers of adolescent psychiatric patients. Data were collected through questionnaires (N = 207) across five major public hospitals through convenience sampling. Participants answered questionnaires measuring financial strain, caregiver burden, relationship quality, belief in mental illness, perceived COVID-19 stress, satisfaction with health services, depressive symptoms, anxiety symptoms and life satisfaction. Findings revealed that relationship quality among spouses, COVID-19 stress and caregiver burden were significantly correlated with anxiety symptoms, depressive symptoms and satisfaction with life. The multiple regression model also suggested that depressive symptoms (β = .613, p < .001), anxiety symptoms (β= .657, p < .001) and relationship quality among spouses (β = .264, p < .001) were the most influential predictors of anxiety symptoms, depressive symptoms and satisfaction with life respectively. By addressing the mental health needs of parental caregivers, this study can contribute to improving the overall quality of care and support provided to adolescent patients and their caregivers in Malaysia and beyond. Impact statementRecognising the mental health challenges faced by parental caregivers in Malaysia can inform global efforts to develop and enhance caregiver support programs. By providing targeted interventions, resources, and services to address caregiver depression, anxiety, and low life satisfaction, countries worldwide can promote caregiver well-being and resilience. This can have a positive ripple effect on the mental health of caregivers in diverse cultural and healthcare contexts. The findings on the level of mental health among Malaysian parental caregivers of adolescent psychiatric patients can inform the development and implementation of global mental health policies. By recognising the impact of caregiver mental health on patient outcomes and overall family dynamics, policymakers can prioritise mental health support for caregivers within healthcare systems. This can influence policy changes, resource allocation, and the integration of caregiver mental health in mental healthcare frameworks worldwide.

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“…The implementation of technology-based or digital information systems is expected to assist in infection prevention and control and enhance the quality of healthcare services within a healthcare facility (LeRouge et al 2007). This, in turn, will contribute to patient satisfaction, as evidenced by research conducted by Ting et al (2019) which concluded that good service quality has a positive impact on patient satisfaction.…”

Section: Introductionmentioning

confidence: 99%

Bibliometric analysis of information systems in infection prevention and control

Suryantoro,

Udin,

Ika Nurul Qamari

2023

Multidiscip. Rev.

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The development of publications utilizing the Scopus database is analyzed in this study. The VOSviewer software tool is employed to construct and visualize a bibliometric network. After filtering 3,114 published documents from the Scopus database spanning 2003-2022, 314 articles are deemed suitable for analysis. Through the utilization of VOSviewer and the visualization of co-occurrence networks based on keywords, 47 items are categorized into six clusters, each identified by a distinct color. The findings of the research indicate that publications on infection prevention and control within information systems have not been affected negatively by the COVID-19 pandemic; instead, they have reached their peak in 2021, the highest point observed in the last 20 years. Diverse network relationships among information systems, infection prevention and control, and COVID-19 are revealed through this bibliometric study analysis. The significance and necessity of technology-based information systems in healthcare facilities are also emphasized, highlighting their crucial role in health services. The practical implication of this study is the recognition of the continuous requirement for the enhancement and development of technology-based information systems in order to improve the quality of health services and effectively prevent and control infections in healthcare facilities.

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Service Quality and Outpatients Satisfaction in Public Hospitals in Malaysia

Cited by 6 publications

References 15 publications

Assessment of Wayfinding Performance in Complex Healthcare Facilities: A Conceptual Framework

Assessment of Wayfinding Performance in Complex Healthcare Facilities: A Conceptual Framework

Factors associated with depression, anxiety, and satisfaction with life among Malaysian parental caregivers of adolescent psychiatric patients: A cross-sectional study

Bibliometric analysis of information systems in infection prevention and control

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