Service Quality and Patient’s Interest in Choosing Class 2 Inpatient Care

Abstract

The decrease in interest in choosing class 2 inpatient care was due to dissatisfaction in services provided which indicated theat such services were of less quality. This study aims to determine the relationship between service quality and patient’s interest in choosing class 2 inpatient care. This was an analytic survey study with a cross-sectional design. The population was all patients in class 2 inpatient care as many as 1970 people and the samples were taken using the accidental sampling method which obtained 95 people. Hypothesis test was conducted using the chi square test. The result showed that there was a significant relationship between the dimensions of tangibles, reliability, responsiveness, assurance and empathy with the patient’s interest in choosing class 2inpatient care.