“…Other studies focus on identifying the most important dimensions of the quality of provided services (Chua, 2004;Lagrosen et al, 2004;Tsinidou et al, 2010;Saberi et al, 2015;Tarí & Dick, 2016). Moreover, there are studies that focus on the results from the adoption of various TQM tools and practices (Korre-Natsi, 2003;Quinn et al, 2009;Ali & Shastri, 2010;Nyaoga et al, 2010;Manola & Tsarouhas, 2010;Pilava, 2012;Antoniadou & Hatzipanayiotou, 2012;Zabadi, 2013;Oluseye et al, 2014;In'airat & Al-Kassem, 2014;Alzhrani et al, 2016;Saha 2016). …”