Service Quality, Student Satisfaction and Decision in Remaining Active to Study - Study at Private Universities in West Java

Dora, Yenny Maya; Kaniawati, Keni; Nurani, Nina

doi:10.13189/ujer.2019.071504

Cited by 3 publications

(1 citation statement)

References 6 publications

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“…The literature review on achievement of satisfaction with educational results includes 10 publications in journals indexed in databases WoS and SCOPUS, for example, articles [4,5,7,8,11,13,18,21,23,24]. The review of the major literature sources referred to in this article shows deficiency and complexity of practical assessments relating to the phenomenon of satisfaction of the educational results in humanities (in particular, philosophy) among students of non-humanity professions.…”

Section: Assessment Of the Publication Activity On Achievement Of Satmentioning

confidence: 99%

Research of Satisfaction of Quality of Educational Results from the Viewpoint of Education Services Consumers

Paulava¹,

Nerubasska²,

Kuzmenko³

et al. 2020

ujer

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The purpose of the research was to prepare recommendations for the academic philosophy and academic teaching community on achievement of a high degree of satisfaction with the quality of educational results in humanities (with philosophy taken as an example) among students of non-humanities professions. For this purpose, we have studied the phenomenon of satisfaction with the quality of the educational results in the Ukrainian market of education services. The research was carried out since November 2018 till March 2020. In our work, we relied on theoretical and practical conclusions of American, European and Ukrainian researchers of the phenomenon of satisfaction with education services. The research interest of our multidisciplinary team was focused on specific aspects of teaching at the technical and medical higher educational institutions in Odessa, Ukraine. The theoretical aspect of the work is focused on clarification of the concepts of "educational results", "quality of the educational results", "practice orientation" in teaching philosophy for non-humanities professions (marine engineers, healthcare workers, etc.). The empirical part of the work is important for improvement of the educational programs in the area of humanities taught at non-humanities higher education institutions in order to enhance their quality and competitive ability in the market of education services. This work resulted in formulation of recommendations for the academic philosophers and academic teacher community and stakeholders (owners of education services), students of non-philosophical professions with possibility of their integration into the education services provision process.

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Section: Assessment Of the Publication Activity On Achievement Of Satmentioning

confidence: 99%

Research of Satisfaction of Quality of Educational Results from the Viewpoint of Education Services Consumers

Paulava¹,

Nerubasska²,

Kuzmenko³

et al. 2020

ujer

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From Brick to Click Classrooms: A Paradigm Shift During the Pandemic—Identifying Factors Influencing Service Quality and Learners’ Satisfaction in Click Classrooms

Paposa

2022

Management and Labour Studies

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The most crucial determinant of success in any service environment is the perception of the customers about the service quality or the product quality as it derives satisfaction and loyalty. Considering this imperative, the present review focuses on the service quality of online teaching, which has become a new normal during the pandemic. The pandemic has resulted in a paradigm shift of imparting education from brick to click classrooms. Hence, this article reviews the literature on the factors influencing service quality of click classrooms and mentions the parameters that lead to learners’ satisfaction. The systematic review helps in understanding how the research in this field has progressed. It is evident from this review that creating an interactive learning environment, giving prompt feedbacks, providing rich digital resources and course content, competent and skilled faculty members and continuous student support play a crucial role in enhancing the service quality of click classrooms leveraging learners’ satisfaction. The findings of this study support the educational institutions towards developing a sound and sustainable online learning environment by comprehending the students’ expectations about the service quality of an online learning environment. The study aims to propel future research works towards improving the service quality of click classrooms and enriching learners’ experience to impart quality education for all the stakeholders.

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How to manage universities in Asia, Еast Europe and North America based on the preferences of students?

Okulicz-Kozaryn¹,

Kalaman²

2019

ЕХП

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The goal of the study was to compare preferences of students at lectures at universities in Asia,East Europe and North America. The study used specific information, sociological and statistical researchmethods. Answers have been found to two practical and scientific questions after comparing studentspreferences:- in what of teaching methods at lectures to invest: in auditory or visual?- how to manage universities based on the preferences of students?The results of statistical analysis are highly statistically significant. The goal of the follow-up research is to continue the study of how they manage at North American universities. The analysis of scientific sources showed that the methods of auditory learning dominate in didactics (theory of learning). Alarge number of scientific sources have shown that it is possible to consider students as Clients. Therefore, the management of universities should be focused on the needs and preferences of students. Finally,the third part of the publications showed that Eastern European students do not prefer the auditory methodof teaching at lectures. And we remember, the analysis of information sources showed that the auditorymethod of learning dominates the theory of learning.

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Service Quality, Student Satisfaction and Decision in Remaining Active to Study - Study at Private Universities in West Java

Cited by 3 publications

References 6 publications

Research of Satisfaction of Quality of Educational Results from the Viewpoint of Education Services Consumers

Research of Satisfaction of Quality of Educational Results from the Viewpoint of Education Services Consumers

From Brick to Click Classrooms: A Paradigm Shift During the Pandemic—Identifying Factors Influencing Service Quality and Learners’ Satisfaction in Click Classrooms

How to manage universities in Asia, Еast Europe and North America based on the preferences of students?

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