“…Design science research (DSR) methodology is a popular approach in information systems studies and also is being increasingly used in the operations management discipline (Peffers, Tuunanen, & Niehaves, 2018; van Aken, Chandrasekaran, & Halman, 2016; Wang, Chen, & Zghari-Sales, 2021) and public sector studies (Danneels & Viaene, 2015;De Sordi et al, 2021). A typical design science approach follows the structure of problem identification, objective definition, design and development, final demonstration and evaluation (Holmström, Ketokivi, & Hameri, 2009).…”