Simulasi Antrian Pelayanan Bank Menggunakan Metode Eksponensial

Abstract

In modern times currently demanded everything must be quick and precise. This is because the more the increase of population in the world today that keeps growing. The queue is a aktifiitas where customers wait to obtain a service. In the system queue sometimes experiencing aproblem, the problem arises because the number of queued on the serve. A long queue occurs because of the large number of transactions at the teller either transfers, cash with drawals, mortgage payments, retirement funds are taking and receive cash retention. Queueing models discussed in this research is a queue where customers come in groups. The number of customers in each group is a random variable, and the time between the arrival of the exponential distribution is. On the research of Exponential method is used to calculate the time of service with a single channel to be able to observe how the performance of the system. Based on research results, gained sufficient servers to serve is as much as 3 servers, if only 1 server will result in average waiting times are too long resulting in the customer will get tired of waiting for a while if you're using 4 the server will result inan average waiting time of very little until the server is idle.

Perancangan Sistem Informasi Nomor Antrean untuk Meningkatkan Efisiensi Layanan di SAMSAT Banyuasin

“…Hyperexponential dengan hasil penelitian, di dapat server yang memadai untuk melayani adalah sebanyak 3 server, apabila hanya 1 atau 2 server akan mengakibatkan rata-rata waktu tunggu yang terlalu lama yang mengakibatkan nasabah akan bosan menunggu sedangkan jika menggunakan 4 server akan mengakibatkan rata-rata waktu tunggu nol sehingga server menganggur [4].…”

Penetuan Sistem Layanan Kesehatan Klinik Xyz Menggunakan Simulasi Arena

“…Akan tetapi, hal tersebut terdapat kesulitan dan hambatan dikarenakan masih memiliki antrian yang kurang efektif sehingga terjadi keterlambatan dari segi kesigapan pelayanannya. Antrian yang ada terjadi karena pasien yang berdatangan pada waktu dekat, namun tidak diimbangi oleh pelayanan yang dilakukan (Pardede, 2018). Selain itu, antrian juga dapat terjadi karena kesibukan pelayanan akibat kebutuhan pelayanan yang melebihi kapasitas (Perdana, 2021).…”

Effect Of The Implementation Of Queue System On Customer Satisfaction

“…Queues can occur if the arrival rate is greater than the service level. If the arrival time can be known with certainty, it will be possible to schedule customer service capacity to come so that customers will know how long they have to wait (Prihati, 2012;and Pardede et al, 2018). It can be beneficial for customers or consumers to carry out other activities.…”