Software Process Assessment and Improvement Using Multicriteria Decision Aiding - Constructivist

et al. 2014

Know. Process Mgmt.

Self Cite

This paper proposes a constructivist methodology of business process management to aid managers to generate understanding of the environment of their organization and to build recommendations on their resources and capabilities to create competitive advantages. This research is characterized as an applied research, and it is used a study case to illustrate how the use of presented framework may aid decisions to manage business processes as a dynamic capability. The presented framework is called Business Process Management—Constructivist. The presented framework is an extension of a performance measurement methodology and provides procedures to expand the understanding of the decision‐maker about specific context and to recognize the uniqueness of the resources in order to manage processes as a dynamic capability. The presented framework intends to be a guide to managers and researchers to understand how to manage business processes from a resource‐based view to create value to the decision‐makers' perspectives. Copyright © 2014 John Wiley & Sons, Ltd.

Section: Methodological Framingmentioning

confidence: 97%

“…Thus, the approaches and their work assumptions are world views that act as filters in the eyes of researchers and consultants, making them see specific things and ignore others in the context in which they operate (Melão and Pidd, ; Leonardo Ensslin et al ., ).…”

Section: Methodological Framingmentioning

confidence: 99%

A Constructivist Approach to Manage Business Process as a Dynamic Capability

Lacerda

et al. 2014

Know. Process Mgmt.

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“…MCDA determines these criteria by means of a dialog process with the decision maker, whose steps are contextualization; determination of the primary evaluation elements (PEEs); construction of the concepts; and the construction of the hierarchical structure value (top down) until the candidate FPVs are reached. The term candidate FPV is used here to signify that these elements still need to pass other tests (e.g., essential, controllable, complete, measurable, operational, isolable, homogeneous, concise, and intelligible) (Ensslin et al., ).…”

Section: Construction Of the Logistics Performance Evaluation Model Fmentioning

confidence: 99%

Using MCDA to evaluate the performance of the logistics process in public hospitals: the case of a Brazilian teaching hospital

Longaray

Int Trans Operational Res

et al. 2017

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The increasing complexity of hospital management indicates a greater need for scientific instruments that underlie the performance evaluations of the organizational processes in this sector. From this perspective, this work evaluates the performance of the main activities of the internal logistics process of a Brazilian public teaching hospital's supply chain. To this end, a multicriteria decision analysis approach is used as an instrument of intervention. The multicriteria model constructed serves as a decision support system to aid decision makers, allowing managers to measure logistics performance in the hospital context and to visualize the performance profile of the main logistics activities, enabling the identification of activities requiring greater attention and improvement.

“…These approaches and their work assumptions are world views that act as filters in the eyes of researchers and consultants, enabling them to see specific things and ignore others in the context in which they are operating (Melão and Pidd, 2000;Ensslin et al, 2012). According to Melão and Pidd (2000), the world view is a perspective on how to understand process management.…”

Section: Theoretical Framingmentioning

confidence: 99%

Research Opportunities in Business Process Management and Performance Measurement from a Constructivist View

Lacerda

et al. 2015

Know. Process Mgmt.

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This research paper aims to discover research opportunities in business process management and performance measurement from a constructivist view. The nature of this research is exploratory and descriptive, and the research method was performed in a qualitative way. The process narrowed down 2142 articles, gathered from a search of scientific databases, and identified 16 articles that were relevant to the research and highly cited. The analysis found that most of the articles follow the realistic approach, and there is a need to analyse the decision‐making process in an individual manner. The measurement criteria are identified by searching the scientific literature, in most cases using an ordinal scale without any integration process to present the results to the decision‐maker. Regarding the management aspects, most of the articles do not follow a structured process to measure the current situation and generate improvement opportunities. Copyright © 2015 John Wiley & Sons, Ltd.