“…Relationship marketing with customers and fans using social media platforms (Abeza et al , 2019; Achen, 2019) and success factors of marketing communication via social media (Billings et al , 2019; Courthouts et al , 2019; Laurell and Söderman, 2018; Teo et al , 2019) were examined. Social media research addressing brand management mainly investigated how sports organizations and athletes build their brands and develop their brand images using social media (Anagnostopoulos et al , 2018; Grimmer and Clavio, 2019; Hayes et al , 2020; Hayes and Blaszka, 2018; Na et al , 2020; Srivardhana, 2019; Thompson et al , 2018). Social media research has also explored platform activity to analyze and control ticket prices in secondary markets (O'Hallarn et al , 2018b).…”