“…There are a vast range of terminologies for social skills or people skills including what authors have termed soft, human, personal, interpersonal, emotional skills or in some cases XXI Century skills, as well as diversity aware or awareness-based skills. Since the 1980s a growing body of literature reflects the relevance of soft skills in different domains and in tourism, it has been studied in the lodging sector (Sisson & Adams, 2013;Magalhães et al, 2023), outdoors, parks and recreation (Baker & O'Brien, 2017;Chase & Masberg, 2008;Leister, 2019;Shooter et al, 2009), food and beverage (Nyanjom & Wilkins, 2016;Sisson & Adams, 2013), airlines companies (Flin, 2010), museums (Theriault & Ljungren, 2022), meetings and events (Sisson & Adams, 2013) and tourism education (Crawford et al, 2020;Daniel et al, 2017;Mínguez et al, 2021;Wang & Tsai, 2014).…”