Purpose The purpose of this paper is to contribute to the comprehension of the importance of “Accessible Tourism” for the specialized travel agencies by proposing suggestions and key factors to improve the supply of accessible tourism offers. Design/methodology/approach The paper adopts specialized travel agencies on the accessible tourism perspective of disabled tourist flows. Also, this paper describes the circumstances, social, politic, economic consequences and key decisions that thereby Turkey would be recognized, preferring, establishing on the intention of purchased and suggested positive word of mouth among people. Findings According to European Commission (EU) (2013) more than half of the individuals with disabilities in the EU made approximately 170 million day trips and a similar number of overnight trips within the EU during the 12 months between mid-2012 and mid-2013. Despite the developments in tourism, lack of product/service appropriate to the travel rights of the individuals with accessibility needs is one of the obstacles should be overcome. Accessible tourism is one of the keys for the survival of the specialized travel agencies in the future. Providing appropriate product/service by targeting the individuals with accessibility needs together with a correct approach and strategy, the specialized travel agencies will be able to have a competitive advantage and continue their activities. Also this market segment will create having sustainable activity and a golden opportunity for the specialized travel agencies in the future. Originality/value Little research has been done on accessible tourism, future development and on the impact that disabled tourists have on tourism. The paper presents suggestions on what the specialized travel agencies should do with regards to making Turkey be preferred in the future by the individuals having accessibility needs.

The concept of service, which has an important place in meeting the needs of consumers, has had to develop itself in the historical process with industrial and social development. The concept of service, which is experiencing a natural development process, forces the companies that provide services to innovate in their product service designs, with the developments in technology and technology in the market today. Competition is based on innovations in service designs and their acceptance by consumers. Accommodation businesses, which are one of the main businesses of the tourism industry, have to reconsider their service designs with the effect of these developments in the market. This study focuses on the service designs of brand hotel businesses in Antalya Belek region. In this context, the study aims to reveal whether and how hotel businesses develop their service designs and how innovation is used in service design with the effect of technology. The study has employed semi-structured interview to collect qualitative data. Belek region was chosen as the universe of the study and the sample consists of five hotel businesses. The research was conducted by using the knowledge of senior hotel managers and department (department) managers. A questionnaire consisting of three parts was prepared for data collection. In the first part, there exist information about enterprises, in the second part, the demographic characteristics and information of the managers participating in the research, and in the third part, there are five questions asked to the managers. As the finding, it was found that respondents are aware of the importance of service design in hospitality industry. They design their service by using technology almost in all departments.

İzmir ilinde faaliyet gösteren yiyecek ve içecek işletmelerinde yöresel ve coğrafi işaret tescilli yiyecek içecek ürünlerinin menülerde yer verilme durumunu tespit etmek amaçlanmıştır. Yöresel ürünlerin coğrafi işaretlemeye konu olmasından hareketle, destinasyonda bulunan katılımcılarla menüler üzerinden bir değerlendirme yapılmıştır. Araştırma, nitel araştırma yaklaşımına dayanmaktadır. Araştırmada yarı yapılandırılmış görüşme formu kullanılarak, derinlemesine görüşme yöntemi uygulanmıştır. Araştırma evrenini, İzmir metropol ve Turizmde öne çıkan kıyı ilçelerinde ikamet eden 19 katılımcı oluşturmaktadır. Araştırma örneklemini İzmir sınırları içerisinde faaliyet gösteren yiyecek içecek işletmeleri başta olmak üzere, İzmir Ticaret Odası yöneticisi, İzmir Büyükşehir Belediye yöneticisi, gastronomi üzerine dernek yöneticisi, yiyecek içecek alanından akademisyenler, şef aşçılar, otel yöneticileri ve seyahat acentası sahibi oluşturmaktadır. Araştırma sonucunda İzmir’in merkez ilçelerinde yöresel ya da coğrafi işaretli yiyecek ve içeceklerin menülerde az sayıda ve katılımcılar tarafından farkında olunduğu ancak, Urla, Seferihisar, Çeşme, Karaburun ve Foça ilçelerinde faaliyet gösteren işletmelerin menülerinde ise daha fazla yer verildiği sonucuna ulaşılmıştır. Bu çalışma İstanbul Ayvansaray Üniversitesi Lisansüstü Eğitim Enstitüsünde tamamlanan “Coğrafi İşaretli Ürünlerin Gastronomi Turizmi Destinasyonuna Etkisi: İzmir İli Örneği” başlıklı yüksek lisans tezinden türetilmiştir.

No abstract

The aim of this study; beyond the technical aspects of RFID technology, to investigate what kind of areas the potential RFID applications take place in the tourism industry, in this direction, suggestions will be made to the researchers and practitioners to be carried out in the tourism industry in the future. This subject have been chosen due to the fact that in spite of various positive effects on businesses RFID technologies are applied by a limited number of businesses in the tourism industry and that some owners / managers are lack of information on RFID technologies. In the study, it has been determined that RFID applications are mainly implemented in hotel businesses by tracking textile products, providing convenience with RFID wristbands in various services such as room service, tracking materials used in housekeeping departments, ensuring guest safety. In other businesses, RFID application areas are relatively limited.