Structuring servitization-related research

Rabetino, Rodrigo; Harmsen, Willem; Kohtamäki, Marko; Sihvonen, Jukka

doi:10.1108/ijopm-03-2017-0175

Cited by 243 publications

(283 citation statements)

References 114 publications

(176 reference statements)

Supporting

Mentioning

266

Contrasting

Unclassified

Order By: Relevance

“…Prior research on the service transition of manufacturing companies offers various understandings of servitization (see for a comprehensive overview of this research area see Rabetino, Harmsen, Kohtamäki, and Sihvonen, ). Early publications focus on typology identification of companies offering different product–service bundles.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Paths Toward Radical Service Innovation in Manufacturing Companies—A Service‐Dominant Logic Perspective

Goduscheit¹,

Faullant²

2018

J of Product Innov Manag

111

View full text Add to dashboard Cite

Research on servitization of manufacturing companies concentrates on typologies of product–service bundles, on transition pathways to increased servitization, and on resource and capabilities configurations necessary to accomplish this transition. Missing from existing research is an analysis of the degree of novelty of service innovations introduced by manufacturing companies. Therefore, this article shifts the focus from the transition process itself to the question of how manufacturing companies can introduce radical service innovations to the market. This article links servitization literature with service innovation literature and investigates how manufacturing companies can introduce radically new services in terms of three forms of innovations: service concept innovations, customer experience innovations, and service process innovations. Service‐dominant logic (SDL) is applied as the theoretical lens because it covers four significant factors influencing the success of companies’ innovation activities: actor value networks, resource liquefaction, resource density, and resource integration. Based on a multiple case study of 24 Danish business‐to‐business manufacturing small‐ and medium‐sized enterprises and through a fuzzy set qualitative comparative analysis, different configurations of the principles of SDL are analyzed. They describe the paths to radical service innovation. Digitalization appears as a central causal condition in the bulk of the configurations. Big and rich data generated internally within the focal company in combination with for instance customer data can enhance the innovativeness of the service offerings. However, digitalization is not a sufficient condition for launching radical service innovation—it should be combined with an efficient mobilization of resources internally within the focal company and/or collaboration with other organizations within the value system. In addition, the analysis hints to a need to detach from immediate customers as the prime driver of service innovation.

show abstract

Section: Theoretical Frameworkmentioning

confidence: 99%

Paths Toward Radical Service Innovation in Manufacturing Companies—A Service‐Dominant Logic Perspective

Goduscheit¹,

Faullant²

2018

J of Product Innov Manag

111

View full text Add to dashboard Cite

show abstract

“…Pertinently, Barnett et al (2013) summarise that the literature related to servitization is relatively new and developing quickly. Furthermore, Rabetino et al's. (2017) comprehensive literature review characterizes the domain of servitization research as a 'fragmented adhocracy', evidenced by the lack of inter-disciplinary approaches to research.…”

Section: Servitizationmentioning

confidence: 98%

A Conceptual Framework for Servitization in Industry 4.0: Distilling Directions for Future Research

Ennis¹,

Barnett²,

Cesare³

et al. 2020

SSRN Journal

View full text Add to dashboard Cite

Purpose: This paper focusses on developing further the recent conceptual frameworks of competitive dynamics and business-to-business value ecosystems considering the changing environment of Industry 4.0 and the particular perspective of servitization. Design/Methodology/Approach: This a conceptual paper that reviews and syntheses business model concepts in relation to competitive dynamics, collaborative business ecosystems and supply chain as evolving and reshaping manufacturing and services within Industry 4.0. Findings: The transformation of organizations in light of Industry 4.0 has led to a reframing of business models and practices, such as stakeholder value and supply chain relationships cooperating within a highly dynamic environment. In an attempt to consider the implications that Industry 4.0 has, particularly from the service perspective, this work attempts to distil directions for future research. Originality/Value: Previous studies on Industry 4.0 have articulated the reasoning about the benefits of Industry 4.0, with its paradigm shift to cyber-physical systems and revised business models. The intention of this paper, is to be able to further define collaboration and value ecosystems in order to show the interdependence and integration between organisations as applied to servitization within Industry 4.0. Moreover, this paper seeks to begin to articulate how research can be conducted to determine the degree to which the change and paradigm shift has become a reality.

show abstract

“…The search string was proposed containing a set of keywords derived from previous literature reviews. The keywords were systematically tested through preliminary searches, and they are related to the major scholarly communities in the field of PSS and servitization, as presented in Rabetino et al (2018). The search string contains primary search keywords and supplementary search keywords.…”

Section: Data Collectionmentioning

confidence: 99%

“…The search string contains primary search keywords and supplementary search keywords. The primary search terms were "complex products and systems", "custom* solutions", "from products to services", "integrated product-services", "integrated solutions", "product service syste*", "product/service syste*", "product-service offerings", "product-service syste*", "service infusion", "service science", "service transition", "servicification", "servicisation", "servicization,""serviti*", or "solution business models" (Rabetino et al, 2018). The supplementary search terms were "case stud*" or "case research*", and "stakeholder*".…”

Section: Data Collectionmentioning

confidence: 99%

Who are the Stakeholders Mentioned in Cases of Product-Service System (PSS) Design?

Fernandes¹,

Martins²,

Rozenfeld³

2019

Proc. Int. Conf. Eng. Des.

View full text Add to dashboard Cite

Product-service systems (PSS) are solutions that integrate product and services in order to fulfill the customers’ needs by means of greater value in use. Multiple stakeholders should be involved in the design process for the development of a successful PSS value proposition. However, it is not clear who could be the potential stakeholders of a PSS. The aims of this study are to consolidate the stakeholders cited in PSS case studies and to reveal the terms used to refer to “stakeholder” in PSS literature. A systematic literature review was carried out, and an inductive content analysis procedure was applied. A total of 28 stakeholders were listed from the selected studies, whose PSS cases were classified as use- oriented or result-oriented services. Multiple terminologies are used to refer to stakeholders. This study contributes for showing the potential stakeholders that can be involved and engaged in the PSS design and operation. Also, it indicates the terms from which they can be addressed in the PSS literature.

show abstract

Structuring servitization-related research

Cited by 243 publications

References 114 publications

Paths Toward Radical Service Innovation in Manufacturing Companies—A Service‐Dominant Logic Perspective

Paths Toward Radical Service Innovation in Manufacturing Companies—A Service‐Dominant Logic Perspective

A Conceptual Framework for Servitization in Industry 4.0: Distilling Directions for Future Research

Who are the Stakeholders Mentioned in Cases of Product-Service System (PSS) Design?

Contact Info

Product

Resources

About