2018
DOI: 10.5815/ijeme.2018.04.01
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Students Conversation Management System

Abstract: Customer service is an important area in the success of a system or a service. For services that have a relatively large customer base, the efficiency with which complaints are attended to becomes an issue. The Computer Centre of the Obafemi Awolowo University attends to students with various complaints majorly in relation to their e-portal accounts. Although efforts are in place to manage the crowd, there is still a major need for the complaint management service to save time and energy. The need for a system… Show more

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Cited by 3 publications
(2 citation statements)
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“…The economic security of industrial enterprises largely depends on the flexibility of management processes. The obtained results of assessing the flexibility of the management system [1] of industrial enterprises [2] indicate the need for significant improvements in management processes, and in some cases their new architectonics. Standardized, mostly directive management methods, although they ensure the prompt execution of tasks, but in many cases do not contain a sufficient level of flexibility.…”
Section: Introductionmentioning
confidence: 94%
“…The economic security of industrial enterprises largely depends on the flexibility of management processes. The obtained results of assessing the flexibility of the management system [1] of industrial enterprises [2] indicate the need for significant improvements in management processes, and in some cases their new architectonics. Standardized, mostly directive management methods, although they ensure the prompt execution of tasks, but in many cases do not contain a sufficient level of flexibility.…”
Section: Introductionmentioning
confidence: 94%
“…Input control of the level of knowledge and skills of cadets should become obligatory, especially for basic disciplines of a technical direction, this control allows to estimate a real level of knowledge of cadets of HEI. This is necessary for the timely adjustment of the educational process to pay more attention to the weaknesses of the training of cadets and prepare them for high, compared to the school, the requirements of the Free Economic Zone [8].…”
Section: Systematic Control Of the Level Of Knowledge And Skills Of Studentsmentioning
confidence: 99%