2018
DOI: 10.1007/s11135-018-0801-y
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Students’ opinions on teaching and services provided by the Italian Universities: a proposal for a new evaluation scheme

Abstract: In Italy, the evaluation of the internal effectiveness of academic training courses has been substantiated, for over 20 years, in periodical surveys on students' opinions on teaching and related services. The first proposal to homogenize the various measurement methods adopted by the Universities was advanced by the former National Committee for the Evaluation of the University System in 2000 and it was the reference model until 2011, when the first Board of Directors of the National Evaluation of University a… Show more

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Cited by 4 publications
(2 citation statements)
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“…In Bertaccini (2015) we can find a documented history of the Italian teaching quality evaluation, as well as a critical analysis of some of the adopted solutions. Nowadays, the literature offers papers proposing new SET surveys (Bertaccini et al, 2019) while more pedagogical studies are also starting to emerge (Lalla, 2006;Braga et al, 2014;Giovannini & Silva, 2014;ANVUR, 2018;Balzaretti & Vannini, 2018).…”
Section: Related Studiesmentioning
confidence: 99%
“…In Bertaccini (2015) we can find a documented history of the Italian teaching quality evaluation, as well as a critical analysis of some of the adopted solutions. Nowadays, the literature offers papers proposing new SET surveys (Bertaccini et al, 2019) while more pedagogical studies are also starting to emerge (Lalla, 2006;Braga et al, 2014;Giovannini & Silva, 2014;ANVUR, 2018;Balzaretti & Vannini, 2018).…”
Section: Related Studiesmentioning
confidence: 99%
“…As evidence of the achievement of organizational goals, performance measurement has emerged in university performance management [7][8][9]. A growing number of researchers are focusing on university performance measurement [10][11][12]. However, the performance of university management is affected by several indicators, and it is unrealistic to improve them all simultaneously due to the restriction of resources.…”
Section: Introductionmentioning
confidence: 99%