Students’ satisfaction and continued intention toward e-learning: a theory-based study

Abstract

Coronavirus disease (COVID-19) has forced the urgent lockdown of schools and colleges worldwide. To ensure the continuity of education a shift from traditional teaching to e-learning was required. This study aims to identify factors that affect students’ satisfaction and continued intention towards e-learning. A questionnaire was distributed to medical and dental students (second to sixth year) from different universities in Saudi Arabia. The study synthesizes the expectation-confirmation theory (ECT) and the theory of planned behavior (TPB) to predict students’ satisfaction and intention to continue using e-learning using a validated self-administered questionnaire. We used the structural equation model to analyze the results and assess the study’s hypotheses. A total of 870 completed questionnaires were received (67% response rate). The results showed that students were at a moderate level of satisfaction (median = 3.5). According to the ECT, both perceived usefulness and confirmation significantly influenced students’ satisfaction (β = −.69 and β = .82, respectively). Satisfaction was the strongest predictor of students’ continued intention (β = 1.95). Among the TPB constructs, perceived behavioral control (β = .51), attitudes (β = .39), and subjective norms (β = .36) had a significant positive influence on their intention to use e-learning. The results suggest efforts to increase students’ satisfaction and intention with e-learning should be directed to adopting easy and useful e-learning platforms. In addition, training and motivating students to continue e-learning and increasing their confidence to ensure the effective and efficient use of such teaching modalities.

Trust and Perceived Risks in High School Students' Online Learning Behaviour During Covid19 Pandemic

“…This study is focused on Indonesian high school students who are impacted by the sudden switch from offline to online learning in Indonesia during Covid19 Pandemic. The students' intention to use eLearning tools during forced online class sessions is explored using the Theory of Planned Behaviour or TPB [6][7][8][9]. Then this study used Perceived Risks and Trust as factors that influence high school students' intention to use eLearning to extend TPB [10,11].…”

Factors Affecting Medical Students’ Continuance Intention to Use Mobile Health Applications

“…Analogously, attitude shows powerful explanation to continuance intention with regard to social media-based health management systems, 60 continued use intentions of a gamified 85 and continued intention toward e-learning. 86 This indicates that medical students own good attitude toward mobile health apps, they are more likely to sustained usage of them. So, efforts should be expended to change users’ awareness of mobile health apps.…”

The Relationship Among Expectancy Belief, Course Satisfaction, Learning Effectiveness, and Continuance Intention in Online Courses of Vocational-Technical Teachers College Students

“…Since the outbreak of the pandemic, there were many studies discussing all kinds of issues regarding online learning for different learning groups, such as medical and dental students’ satisfaction and willingness to use online learning ( Rajeh et al, 2021 ), college students’ satisfaction and usage retention rate on digital learning platforms ( Salimon et al, 2021 ), technical college students’ satisfaction with blended learning programs ( Huang, 2021 ), college students’ satisfaction with flipped learning ( Kim et al, 2021 ), and continued willingness for different video learning formats ( Wang et al, 2022 ), etc.…”