Substitutable by peer-to-peer accommodation networks?

Hajibaba, Homa; Dolničar, Sara

doi:10.1016/j.annals.2017.05.013

Cited by 68 publications

(42 citation statements)

References 5 publications

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“…While claiming distinctive qualities of Airbnb type of supply, Zervas et al (2016) find a partial substitution effect, which in the case of holiday-travel-focused lower-end hotels in Texas allows associating an increase in Airbnb listings with a decrease in hotel room revenues. The higher probability of substitution with low-end accommodation types is confirmed by visitor statements in other destinations Hajibaba & Dolnicar, 2017;Koh & King, 2017). Similarly, interviews with accommodation providers suggest that major providers are less worried than small and mid-sized ones (Varma et al, 2016).…”

Section: Airbnb As a New Phenomenon In The Tourism Industrymentioning

confidence: 82%

“…As for other sectors of non-traditional accommodation provision, several authors see the appeal of Airbnb especially in the possibility to save costs compared to other accommodation types (Guttentag, 2015;Möhlmann, 2015;Pizam, 2014), and thus see Airbnb in direct competition with budget accommodation providers (Hajibaba & Dolnicar, 2017;Zervas et al, 2016). Indeed, previous studies note that the average rate of Airbnb-delivered accommodations tend to be lower than the rate of comparable accommodations in traditional accommodation sectors (Guttentag, 2015) and point to economic savings as being the primary motivation of using Airbnb .…”

Section: Spending Behaviourmentioning

confidence: 99%

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Who adopts the Airbnb innovation? An analysis of international visitors to Western Australia

Volgger

Pforr

Stawinoga

et al. 2018

Tourism Recreation Research

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Section: Airbnb As a New Phenomenon In The Tourism Industrymentioning

confidence: 82%

Section: Spending Behaviourmentioning

confidence: 99%

Who adopts the Airbnb innovation? An analysis of international visitors to Western Australia

Volgger

Pforr

Stawinoga

et al. 2018

Tourism Recreation Research

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“…Studies that profile Airbnb customers report that they are more likely to be early adopters, extraverted, interested in local culture and sights. They are also likely to spend more time planning holidays than people who stay in hotels (Hajibaba and Dolnicar, 2017). Yet two-thirds of Airbnb users rented an Airbnb unit as a hotel substitute, not only at the lower end but also substituting a mid-range or upscale hotel with an entire home rental on Airbnb .…”

Section: H2 Average Prices Of Airbnb Rentals Are Positively Associatementioning

confidence: 99%

Airbnb’s effect on hotel sales growth

Blal

Singal

Templin

2018

International Journal of Hospitality Management

147

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Disruption of existing industries by peer-to-peer sharing economy platforms, like Airbnb, has received extensive media attention primarily regarding the regulatory and the social aspects of the sharing economy. In this paper, we examine the substitution and complementary effects of Airbnb supply on hotel sales performance patterns in San Francisco, the birthplace of Airbnb. Our results, based on a mixed-model analysis using a saturated, unstructured covariance matrix, show that overall hotel RevPAR is unrelated to total Airbnb supply. Interestingly however, in certain segments, RevPAR is affected by the average price of Airbnb listings. More importantly, hotel sales performance is impacted by Airbnb customer reviews, which points to nuanced and contextual complementary and substitution effects. We outline suggestions for future research as well as practical implications for hotel firms operating in similar markets where Airbnb has high penetration rates.

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“…For example, Zervas et al [61] found that Airbnb's network of listings has a greater impact on lower-end hotels, independent hotels and hotels that did not cater to business travelers. Hajibaba and Dolnicar [20] confirmed that most affected by growth of the Airbnb network will be lower-end hotels while a newer study by Guttentag & Smith [17] found that Airbnb substituted mixed-scale hotels to a larger degree. Other studies have shown that the impact of Airbnb listings on hotel revenues is more visible in the big cities and in areas where Airbnb listings have positive reviews [6], [25].…”

Section: Relationship Between Airbnb and Hotelsmentioning

confidence: 97%

Attributes That Contribute to Guest Satisfaction: A Comparative Study of Reviews Posted on BOOKING.COM and on Airbnb’s Platform

István¹,

Puiu²,

Zotic³

et al. 2019

AGB

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User-generated content (UGC) is a powerful tool used to attract tourists to a destination and to market certain tourism products and services. Reviews of hotels and other tourism accommodation rentals are increasingly used by travelers to select their accommodation, thus, facilitating independent travel planning. This study is attempting to understand and compare the factors that contribute to customer satisfaction for hotel and Airbnb apartment guests in Cluj-Napoca, Romania. We employed reviews published by users on booking.com (for hotel customers) and on the Airbnb platform between May and November 2018 and quantitatively and qualitatively analyzed them using QDA Miner and Wordstat to understand the main attributes associated with guest satisfaction. The study revealed that the two lists of attributes that determine guest satisfaction are, to a great extent, similar. This means that guests have the same criteria in mind when evaluating their hotel and Airbnb stay. However, two attributes were found to be important only to Airbnb guests ("good communication" and "easy check-in/out") and three to hotel guests ("good breakfast", "nice view" and "parking"). The findings have a number of theoretical and managerial implications which are discussed at the end of the paper.

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Substitutable by peer-to-peer accommodation networks?

Cited by 68 publications

References 5 publications

Who adopts the Airbnb innovation? An analysis of international visitors to Western Australia

Who adopts the Airbnb innovation? An analysis of international visitors to Western Australia

Airbnb’s effect on hotel sales growth

Attributes That Contribute to Guest Satisfaction: A Comparative Study of Reviews Posted on BOOKING.COM and on Airbnb’s Platform

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