Support for Real-Time Decision Making in Mobile Financial Applications

Abstract

Mobile users making real-time decisions based on current information need confidence about their context been taken into consideration in producing recommendations. This chapter reviews current use of mobile technologies for decision support. Specifically, it describes a framework for assessing the impact of mobility in decision-making. The framework uses dynamic context representation of data quality to represent uncertainties in the mobile computing environment. This framework can be used for developing visual interactive displays for communicating to the user relevant changes in data quality when working in mobile environment. As an illustration, this chapter proposes a real-time decision support procedure that aims at providing on-the-spot assistance to the mobile consumer when choosing the best payment option to efficiently manage the user's budget. The proposed procedure is based on multi-attribute decision analysis, scenario reasoning and a quality of data framework. Feasibility of the approach is demonstrated with a mobile decision support system prototype implementation.

Mobile Work, Mobile Technology: Consequences for decision-making

“…In the context of mobility, information quality can be very tricky because the relevant information at a specific moment cannot be considered constant over time (Cowie and Burstein, 2007), and considering that the decision maker context can change quickly, it requires constant reconfigurations on the information used to make a decision (Burstein et al, 2008). Elaluf-Calderwood (2009) showed empirical evidence that the use of mobile ICT allows contextual choices during mobile work, taking into account the role improvisation, moods, and self-reference of mobile workers.…”