Sustainability of E-Government Success

Abstract

The long-term success of e-government initiatives is of paramount importance, especially for developing countries, which face challenges such as limited budget, donor dependence, transfer of technology, short-term involvement of non-local agents, and relatively unstable political and economic environment. Although e-government success and sustainability are both relevant concepts to assess IT-enabled administrative processes in practice, e-government research has not yet elaborated the two concepts in an integrated fashion. Depending on review of the extant literature, this chapter (1) clarifies the concepts of e-government success and sustainability, (2) provides a conceptualization, which unfolds for both concepts the most used sub-concepts and constructs in terms of enablers and evaluation criteria, and (3) proposes an integrated research agenda for studying the interrelation of both concepts in detail.

Maturity as a critical sustainability factor for e‐government: Toward a conceptual framework

“…Kuhbanani et al (2021) stated that humans have the power to produce sustainable development to fulfill their requirements without affecting future generations' demands. Klischewski and Lessa (2012) identified about 18 enablers of e‐government sustainability: Continuously matching available resources, cultivating an influential champion, using IT to enhance development, independent from external assistance, developing senses of ownership, sustaining political leadership, ongoing monitoring and evaluation, understanding of local political dynamics, continuously meet stockholders' need, institutionalize the project into vision. Furthermore, Joshi and Islam (2018) investigated the five determinants of e‐government sustainability from the existing e‐government maturity models which are detailed Assimilation process, Streamlined services, State‐of‐the‐art Technology, Agile Accessibility, Awareness and Trust among Citizens.…”

Políticas e Estratégias para a Transformação dos Serviços Públicos Digitais nos Governos Federal e do Estado de Mato Grosso

“…As iniciativas de e-gov podem potencializar a melhoria dos serviços públicos e servir também para aumentar a eficiência e a efetividade de processos de trabalho interno e ampliar a participação dos cidadãos nos processos de tomada de decisão (KLISCHEWSKI;LESSA, 2015). Tal argumento é corroborado pela visão de Maciel (2008), que caracteriza o e-gov como o conjunto de estratégias utilizadas pelo governo para uso dos recursos das Tecnologias de Informação e da Comunicação -TICs, com o intuito de modernizar a máquina administrativa e atender as necessidades do cidadão.…”

Towards a conceptual framework for pledging sustainable e-Government success: The case of G2G in Ethiopia

“…In line with this, [19] also argues that success in the new paradigm is measured against the goal of sustainable economic, ecological, and social progress, rather than profits and growth; and its ultimate objective is to sustain a desirable quality of life, which requires a balance of economic, social, and ecological success. See [20] for review on the multi-dimensional nature of the two concepts, different views on the concepts, their enablers, and evaluation dimensions.…”