Towards a conceptual framework for pledging sustainable e-Government success: The case of G2G in Ethiopia

Lessa, Lemma; Anteneh, Salehu; Klischewski, Ralf; Belachew, Mesfin

doi:10.1109/afrcon.2015.7332017

Cited by 7 publications

(25 citation statements)

References 15 publications

(21 reference statements)

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“…The major global issues related to the E-Governance development to achieve the sustainable development goals (SDG) are recognized as cybersecurity, digital divide and transformation of government processes (United Nations, 2018). There are several challenges existing in implementing sustainable E-Governance in developing countries but there is little research on how to address these challenges (Lessa et al, 2015). Limited technical support and institutional capability, lack of awareness among top management and stakeholders, lack of skills, poor administrative relationship among stakeholders, lack of leadership and dependence on external assistance obstruct developing nations from successfully implementing the E-Governance (Dzhusupova et al, 2011;Kalsi and Kiran, 2015;Lessa et al, 2015).…”

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confidence: 99%

Core – competencies – a key to future – oriented and sustainable e-governance implementation: a mixed method research

Hooda

Singla

2020

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Purpose The purpose of this paper is to empirically identify the themes of core-competencies required for future-oriented and sustainable e-governance practices, especially across the developing nations. Design/methodology/approach The present study has been conducted using the sequential mixed method research wherein the exploratory qualitative study is first carried out with the government officials involved in e-governance implementation across India to identify the themes of core-competencies. The findings of this exploratory study are then empirically tested with the 359 respondents from Group A and Group B officers of the two government departments in India using partial least square technique. Findings The findings suggested that to ensure the implementation of future-oriented and sustainable e-governance, it is required to develop the core-competencies. The significant core-competencies explored are, namely, process management, employee engagement, internal service quality, external service quality, citizen satisfaction, leadership, culture and technology. Research limitations/implications As strategic implementation of e-governance is a relatively new area of study, the present study has used the learning from core-competencies studies in the non-government sector. Practical implications The findings of this study underscore the need for strategic implementation of e-governance to have long-term success of e-governance. The requirement is to develop the core-competencies. These core-competencies are the key to making the government departments proactive in dealing with any future contingency without compromising on the departmental performance. Originality/value The present research is one of the few research studies focusing on the implementation of sustainable and future-oriented e-governance. The current study has laid the stepping stone for investigating the role of core-competencies to ensure the implementation of sustainable and future-oriented e-governance.

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confidence: 99%

Core – competencies – a key to future – oriented and sustainable e-governance implementation: a mixed method research

Hooda

Singla

2020

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“…Most of the e-governance research studies focuses on e-governance’s immediate success and ignore sustainability indicator of e-governance success (Larsson and Grönlund, 2014; Lessa et al , 2015). However, it is important to focus on the long-term success of e-governance.…”

Section: Discussionmentioning

confidence: 99%

“…The present research is aimed at investigating the strategic role of reengineering to ensure the implementation of future-oriented and sustainable e-governance by developing the core competencies. The literature indicated that the notion of future-oriented e-governance is nascent; therefore, literature lacks the model and discussion on how to achieve the same (Larsson and Grönlund, 2014, 2016; Lessa et al , 2015). When such a situation exists, it is recommended to use mixed method research, which is a collection of both qualitative and quantitative research methods, to develop a holistic understanding of a phenomenon (Sharma and Mishra, 2017; Venkatesh et al , 2013).…”

Section: Methodsmentioning

confidence: 99%

“…The present research studied the e-governance success in terms of sustainability and future orientation as suggested by Klischewski and Lessa (2012), Laszlo et al (2010) and Lessa et al (2015). Literature cites that core competencies are the source of sustained organizational performance (Hafeez et al , 2002; Hamel and Prahalad, 1994, 2005; Nidumolu et al , 2009; Saxena, 2005a, 2009; Prahalad and Hamel, 1990).…”

Section: Literature Review and Proposed Hypothesesmentioning

confidence: 98%

“…Traditionally, the focus of e-governance research has been on the e-governance adoption (Hung et al , 2013; Hung et al , 2009) or technology development (Weerakkody et al , 2011), but it is the future orientation of each e-governance project that affects the ultimate sustainability of e-governance practices (Larsson and Grönlund, 2014). E-governance research is missing on sustainability parameter, and it is required to conduct research in this area (Kalsi and Kiran, 2015; Larsson and Grönlund, 2014, 2016; Lessa et al , 2015). The literature further indicates that e-governance research studies have more focus on citizen and less on back-office development, information and communication technology (ICT) usage strategy and e-governance strategy, which inhibits the benefits of same (Gupta et al , 2017; Hanna, 2016).…”

Section: Introductionmentioning

confidence: 99%

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Reengineering as a strategic stance for e-governance success - mediating role of core competencies

Hooda

Singla

2020

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Purpose The purpose of this paper is to investigate how to strategically reengineer the government processes in e-governance to ensure the implementation of future-oriented and sustainable e-governance across developing countries. Design/methodology/approach This study has used learning from the theory of strategic intent. The present study has been conducted using exploratory sequential mixed method research. The findings of exploratory study, supported by extant literature on reengineering, core competencies and e-governance success, forms the basis for proposed research framework, which is empirically tested with 359 respondents from the two government departments in India using partial least square technique. Findings The findings of this study suggested that it is needed to reengineer the government processes with a view to develop the core competencies to ensure the long-term success of e-governance implementation in terms of future-orientation and sustainability. The reengineering transformations are found to have significant positive effect on the core competencies development that, in turn, has a positive effect on the success of e-governance. Research limitations/implications The limitation of this study is the small sample size of qualitative and quantitative study owing to the missing willingness of government officials to respond to the research instruments. Practical implications The findings of this study would help e-governance practitioners to focus on the key strategic areas which will ensure the long-term success of e-governance and make the same valuable for the current and upcoming generations. Originality/value This study made an original contribution to e-governance literature by developing and validating a theoretical model for empirically assessing the strategic effect of business process reengineering changes on e-governance success (in terms of future orientation and sustainability) through mediating variable, core competencies.

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Mechanisms fostering the sustainability of actualized value propositions of implementede‐Governmentprojects inSub‐SaharanAfrica: A realist evaluation case of Nigeria and Rwanda

Chidama

Ononiwu

2022

E J Info Sys Dev Countries

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This study examines the mechanisms fostering sustainable value propositions of implemented e‐Governments projects in sub‐Saharan Africa (SSA) as a research focus. Value propositions identify how public organizations use e‐Government to fulfill citizens' needs across different roles. Using a concept‐centric systematic review, we identified such value propositions as effective public organizations, quality service delivery, open government and democratic values, as well as social values and well‐being. We chose some selected e‐Government projects in Nigeria and Rwanda; adopted realist evaluation (RE) multiple case studies as a methodology and introduced affordance actualization, self‐determination theory, and sustainability framework for e‐Government success as theoretical lenses. To collect data, we adopted a mixed method RE approach and used a contingent valuation method (CVM) as a quantitative aspect to identify the actualized value propositions in operations in the implemented e‐Government projects in Nigeria and Rwanda as outcomes. Sequentially followed by a realist interview as a qualitative approach to collect and analyze data we uncovered the generative mechanisms causing such outcomes to exist and be sustainable. Our findings revealed technological cognizance and autonomy as well as competence as individual mechanisms identified for sustaining such outcomes. While organizational mechanisms revealed are continuous availability of funds, institutional, administrative, and coordinating capacity with leadership and political support. Other organizational mechanisms include institutionalizing the technology within local settings with ongoing monitoring and improvement evaluation enabled by both internal and external contextual conditions. We synthesized our findings into an actualized value sustainability framework for implemented e‐Government projects in SSA to contribute to academics and practice in ICT4D, particularly RE application in e‐Government study, which is nascent.

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Towards a conceptual framework for pledging sustainable e-Government success: The case of G2G in Ethiopia

Cited by 7 publications

References 15 publications

Core – competencies – a key to future – oriented and sustainable e-governance implementation: a mixed method research

Core – competencies – a key to future – oriented and sustainable e-governance implementation: a mixed method research

Reengineering as a strategic stance for e-governance success - mediating role of core competencies

Mechanisms fostering the sustainability of actualized value propositions of implementede‐Governmentprojects inSub‐SaharanAfrica: A realist evaluation case of Nigeria and Rwanda

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