“…Service levels (Ala-Risku, 2009) Instructions for troubleshooting, testing and system set-ups (Kropsu-Vehkapera, 2012;Kropsu-Vehkapera and Haapasalo, 2011) Secure access to information for local contracting partners (Saaksvuori and Immonen, 2008) User privileges and information security (second sources product specifications data etc.) (Saaksvuori and Immonen, 2008;Stark, 2004) Customer service documentation/information (Li et al, 2011;Saaksvuori and Immonen, 2008) Customer's product structures (Li et al, 2011;Saaksvuori and Immonen, 2008) Item bill of materials (BOMs) for material orders, spare parts, remote maintenance, technical support (Ala-Risku, 2009;Saaksvuori and Immonen, 2008) Spare part manual (Saaksvuori and Immonen, 2008) Technical manuals (Pham et al, 1999;Stark, 2004) Sales or delivery project documents for modernisations (Ala-Risku, 2009) Accessories sales information (Li et al, 2011) Product documents and manuals for technical support (Ala-Risku, 2009) Maintenance handling tools and needed skills (Stark, 2004) Field data management (Stark, 2004) Maintenance plans, warranty issues (Ala-Risku, 2009;Stark, 2004) Performance data maintenance for preventive maintenance plan (Stark, 2004) Software correction packages and information on new software releases (Kropsu-Vehkapera, 2012; Kropsu-Vehkapera and Change information for products and supporting infrastructure (Kropsu-Vehkapera, 2012; Kropsu-Vehkapera and Information about the versions of manufactured and delivered products (Saaksvuori and Immonen, 2008) original equipment manufacturer, manufacturing data, bills of materials, operational conditions, usage plans (Ala-Risku, 2009) Prior service data (Ala-Risku, 2009;Xiang et al, 2017) H5: Product data relevant to the service and care process covers product installation and the care and repair life-cycle. It highlights the importance of providing up-to-date data to support service and care transactions.…”