Systems Theory and Knowledge Management Systems: The Case of  Pratt-Whitney Rocketdyne

Chun, Mark; Sohn, Kiho; Granados, P.A.F.

doi:10.1109/hicss.2008.420

Cited by 10 publications

(12 citation statements)

References 28 publications

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“…On any given day, there are knowledgeable employees sharing their knowledge with less knowledgeable employees to help them learn (direct knowledge transfer). This was a finding of the Goldfire team at PWR (Chun et al, 2008) as well as studies on direct and indirect knowledge transfer referenced earlier. It is supported by Okoroji, Velu, and Sekaran (2014) and Sandhu, Jain, and Ahmad (2011).…”

Section: List Of Tablessupporting

confidence: 69%

“…Instead of a simple fact-based approach, a story is created that is more interesting to both the participant and the reader of the story who is searching for information. This proposition goes to the research of Schank (2010) and Whyte and Classen (2012) who noted that telling a story is more interesting than just static dictation, Qiu, et al (2014) (Chun et al, 2008). Goldfire was essentially a two-part implementation where the first part, the AskMe portion, was fundamentally a forum.…”

Section: Research Questionsmentioning

confidence: 97%

“…In research as late as 2014, researchers considered tacit knowledge as not being able to be codified (Qiu, Want, & Nian, 2014). In 2015, Rumanti, Hidayat, and Suputro (2015) stated that tacit knowledge is the most difficult to transfer to others and in 2017, Patalas-Maliszewska, Krebs, and Dudek (2017) stated that tacit knowledge is difficult to attain in KMS'; however, Pratt-Whitney Rocketdyne's (PWR) Goldfire KMS had some success (Chun, Sohn, Arling, & Granados, 2008). Goldfire was essentially a two-part implementation where the first part, the AskMe portion, was fundamentally a forum where individuals identified themselves as experts in one or more areas and people could present questions to them.…”

Section: List Of Tablesmentioning

confidence: 99%

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A Knowledge Management System (KMS) using a storytelling-based approach to collect tacit knowledge

Shaw

Liu

2016

SoutheastCon 2016

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Since the 1990s, Knowledge Management Systems (KMS) have been largely unsuccessful in the collection of tacit knowledge. The process, whether through direct input by the holder of the tacit knowledge or through an intermediary such as the collection of tacit knowledge through interviews and videos, has not succeeded. Reasons encompass the organizational (such as culture of the organization), the technological (example: poor tools), and the individual (example: knowledge is power, i.e. where experts with rare knowledge results in knowledge hoarding instead of transfer). The purpose of this study was to demonstrate that tacit knowledge could be successfully and consistently collected from the participants themselves and placed into a KMS using a storytelling-based approach. This study extended past research that collected stories for KMS' using interviews and videos by having participants directly entering their data, as stories, into a KMS. This was a new approach and it was posited that having participants use stories to enter their tacit knowledge themselves into a KMS would overcome their reluctance to provide tacit knowledge thus overcoming barriers to providing tacit knowledge into a KMS. The validation methodology was based upon three elements: the deep-dive research element, the issues and solution element, and the dissertation proposition element. The deep-dive research element was the extensive research for the study into knowledge management, storytelling, and other various methods for collection of tacit knowledge. The issues and solution element consisted of issues about tacit knowledge that were identified from the deep-dive research element, i.e. general arguments constructed about knowledge management which were backed by data from research into knowledge management systems and storytelling. Theoretical solutions to the issues regarding the capture of tacit knowledge were then constructed which included the storytelling-based approach and a KMS framework for the collection of tacit knowledge. Lastly was the dissertation proposition element which consisted of a thorough analysis of the survey data against each of the dissertation propositions. There were three propositions. Proposition 1 was sharing of knowledge and the storytelling-based approach. Proposition 2 was about the framework, the scenarios, guiding questions, and Communities of Practice (CoP), and Proposition 3 was about participant knowledge and interaction with forums. Each proposition was evaluated independently.

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Section: List Of Tablessupporting

confidence: 69%

Section: Research Questionsmentioning

confidence: 97%

Section: List Of Tablesmentioning

confidence: 99%

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A Knowledge Management System (KMS) using a storytelling-based approach to collect tacit knowledge

Shaw

Liu

2016

SoutheastCon 2016

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“…In further defining of a KMS, Oyefolahan and Ishaq (2011) suggest a KMS being as a class of information systems or technologies dedicated to the management of knowledge activities. Knowledge management systems are already utilized by global organizations (Chun et al, 2008;Yoo & Ginzberg, 2003), and particularly in Thailand, where the Public Sector Management Quality Award (PMQA) is used to assess all government agencies, and where the deployment of a KMS constitutes a significant key performance indicator. Thus, the development of an effective KMS to develop and mentor Thailand's academic staff not only raises the research skills of these knowledge workers, but also contributes to the successful achievement of the PMQA.…”

Section: A Kms To Enhance Thailand's Academic Staff Research Skillsmentioning

confidence: 99%

The Effectiveness of “Knowledge Management System” in Research Mentoring Using Knowledge Engineering

Sriwichai¹,

Meksamoot²,

Chakpitak³

et al. 2014

IES

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Currently, many old universities in Thailand have been facing the occurrence of lecturer massive retirement. This leads to the large amount of newly Ph. D. graduate recruitment for taking immediate responsibilities to teach and conduct research without mentoring by senior staff as well as in new universities. Therefore, this paper aims to propose the "Knowledge Management System Based Mentoring" which could be used to share and disseminate research experiences of the senior staff to enhance the abilities of newly Ph.D. graduate staff in the universities to supervise Ph.D. students to get the qualified research outputs. Knowledge engineering is employed to capture the effective mentoring practices particularly on Lateral Thinking in higher education. The Knowledge Management System had been implemented in department of Knowledge Management, The College of Arts, media and Technology, Chiang Mai University to mentor five newly Ph.D. graduate staff. The study explored the effectiveness of KMS in the case study of Ph.D. program in Knowledge Management is elicited from three senior professors (in social science, mathematics, as well as computer science and knowledge management) and modeled in CommonKADS. The Knowledge Management department is utilizing this mentoring knowledge for improving the research performance. The major output of the study is the effectiveness of "Knowledge Management System" KMS that helps to enhance abilities of newly Ph.D. graduate staff to supervise Ph.D. students productively.

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“…Harvey and R.Holdsworth in (Harvey and Holdsworth, 2005) observed the advantage of using a KMS in the aerospace industry. An interesting study conducted by Chun, Sohn and Granados in (Chun et al, 2008), shows the use of a Knowledge Management System in an industrial engineering company. Through observation of the company's requests, they identified the features of a KMS which were necessary in order for it to be considered a good investment for the firm.…”

Section: State Of the Artmentioning

confidence: 99%

Kromos: Ontology Based Information Management for Ict Societies

Oliveri

Ribino

Gaglio

et al. 2009

Proceedings of the 4th International Conference on Software and Data Technologies

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Over the last few years, several projects for the development of innovative systems capable of collecting and sharing information have been carried out, following the increasing companies' interest on a correct knowledge management. ICT companies' managers have realized that knowledge and its management, more than the mere data, constitute fundamental part of their activities. This paper proposes a Knowledge Management System whose main feature is an underlying ontological knowledge representation. This data representation allows the specialization of the reasoning capabilities and the provision of ad hoc behaviors. The system has been designed for the management of projects and processes and has been tested using data coming from projects and processes typical of government ICT companies, providing a Document Management System and an Expert System to share documents and to plan how to best use firms' knowledge.

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Systems Theory and Knowledge Management Systems: The Case of Pratt-Whitney Rocketdyne

Cited by 10 publications

References 28 publications

A Knowledge Management System (KMS) using a storytelling-based approach to collect tacit knowledge

A Knowledge Management System (KMS) using a storytelling-based approach to collect tacit knowledge

The Effectiveness of “Knowledge Management System” in Research Mentoring Using Knowledge Engineering

Kromos: Ontology Based Information Management for Ict Societies

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