Task complexity and information searching in administrative tasks revisited

Saastamoinen, Miamaria; Kumpulainen, Sanna; Järvelin, Kalervo

doi:10.1145/2362724.2362759

Cited by 16 publications

(32 citation statements)

References 32 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…This is applicable with well-structured routine tasks such as administrative tasks [cf. Saastamoinen et al 2012]. Bates's views on interface functions are similar, in which the behavioral patterns are incorporated into the interface [Bates 1990].…”

Section: Evaluating Task Planning and Reflective Assessmentmentioning

confidence: 99%

Task-Based Information Interaction Evaluation

Järvelin

Vakkari

Arvola

et al. 2015

ACM Trans. Inf. Syst.

Self Cite

View full text Add to dashboard Cite

Evaluation is central in research and development of information retrieval (IR). In addition to designing and implementing new retrieval mechanisms, one must also show through rigorous evaluation that they are effective. A major focus in IR is IR mechanisms' capability of ranking relevant documents optimally for the users, given a query. Searching for information in practice involves searchers, however, and is highly interactive. When human searchers have been incorporated in evaluation studies, the results have often suggested that better ranking does not necessarily lead to better search task, or work task, performance. Therefore, it is not clear which system or interface features should be developed to improve the effectiveness of human task performance. In the present article, we focus on the evaluation of task-based information interaction (TBII). We give special emphasis to learning tasks to discuss TBII in more concrete terms. Information interaction is here understood as behavioral and cognitive activities related to task planning, searching information items, selecting between them, working with them, and synthesizing and reporting. These five generic activities contribute to task performance and outcome and can be supported by information systems. In an attempt toward task-based evaluation, we introduce program theory as the evaluation framework. Such evaluation can investigate whether a program consisting of TBII activities and tools works and how it works and, further, provides a causal description of program (in)effectiveness. Our goal in the present article is to structure TBII on the basis of the five generic activities and consider the evaluation of each activity using the program theory framework. Finally, we combine these activity-based program theories in an overall evaluation framework for TBII. Such an evaluation is complex due to the large number of factors affecting information interaction. Instead of presenting tested program theories, we illustrate how the evaluation of TBII should be accomplished using the program theory framework in the evaluation of systems and behaviors, and their interactions, comprehensively in context.

show abstract

Section: Evaluating Task Planning and Reflective Assessmentmentioning

confidence: 99%

Task-Based Information Interaction Evaluation

Järvelin

Vakkari

Arvola

et al. 2015

ACM Trans. Inf. Syst.

Self Cite

View full text Add to dashboard Cite

show abstract

“…These findings cannot be directly compared with the results of Saastamoinen et al (2012) because of differences in the research methods applied. Saastamoinen et al measured the participants' perceived and a priori complexity of work tasks, whereas the present study focused on indicators of information needs.…”

Section: Resultsmentioning

confidence: 65%

“…A follow‐up to Byström's study was recently published by Saastamoinen and colleagues (2012) with the purpose of comparing task‐based information seeking in the 1990s with today's practice. Like Byström's study, this study uses the setting of the Finnish city, Tampere.…”

Section: Literature Reviewmentioning

confidence: 99%

Professional e‐government seeking behavior

Svarre

Lykke

2013

Proc of Assoc for Info

View full text Add to dashboard Cite

The present paper is concerned with professional egovernment seeking behavior. With the digitalization of governments, expectations have been raised with regard to changes in the composition of employee work tasks. The purpose of our study is to determine whether these changes affect seeking behavior and if so how they change it. We focus on the status of current seeking behavior in a Danish government administration. The results showed that information needs are commonly verificative and consciously topical and that information seeking most often takes the form of mere "look-ups." Employees experience many search problems, such as the lack of specificity, differences in the interpretation of the topics of documents, and unwieldy and irrelevant search results. These problems can be solved by a combination of improved indexing practices and search features. KeywordsE-government, information seeking behavior, professional information use, system design, indexing practice, information searching.

show abstract

“…• Miamaria Saastamoinen, Sanna Kumpulainen and Kal Järvelin: Task Complexity and Information Searching in Administrative Tasks Revisited [10].…”

Section: Best Papermentioning

confidence: 99%

Report on IIiX'12

et al. 2012

View full text Add to dashboard Cite

This paper reports on the fourth Information Interaction in Context (IIiX) Symposium held in Nijmegen, the Netherlands in August 2012. It featured a lively program with 3 keynotes, 25 long papers with oral presentation, 20 short papers with poster presentation, a doctoral consortium, a workshop on human-computer information retrieval, and was followed by a summer school on information foraging. IIiX'12 is an ACM and ACM SIGIR in cooperation conference with its proceedings published by the ACM.

show abstract

Task complexity and information searching in administrative tasks revisited

Cited by 16 publications

References 32 publications

Task-Based Information Interaction Evaluation

Task-Based Information Interaction Evaluation

Professional e‐government seeking behavior

Report on IIiX'12

Contact Info

Product

Resources

About