Taxi within a grab? A gender-invariant model of mobile taxi adoption

Ooi, Keng‐Boon; Ee, Foo Fang; Tan, Garry Wei–Han; Hew, Jun-Jie; Leong, Lai-Ying

doi:10.1108/imds-04-2020-0239

Cited by 42 publications

(22 citation statements)

References 84 publications

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“…As an acceptable R 2 value ranged widely (e.g. 0.08 to 0.22 in Ooi et al , 2021), we argue that our R 2 values are acceptable. The variance inflation factors (VIFs) are widely used for testing multicollinearity (e.g.…”

Section: Resultsmentioning

confidence: 61%

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For whom does flow not enhance online gamer loyalty?

Pham

Huang

Tseng

et al. 2021

IMDS

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PurposeFlow, or total concentration with intrinsic enjoyment, has been recognized as being able to enhance online gamer loyalty. However, some gamers who experience flow do not exhibit strong loyalty, posing the vital research question asking for whom flow would not enhance loyalty. Limited knowledge on this issue may lead game providers to assume that flow is influential in strengthening loyalty among all gamers, thus leading to suboptimal resource allocation and reduced effectiveness in retaining gamers. The purpose of the paper is to examine how gaming experience and gaming intensity moderate the impact of flow on online gamer loyalty.Design/methodology/approachIn the paper, the hypotheses were tested using responses from 273 gamers.FindingsThe findings show that flow and gaming experience positively impact gamer loyalty. Gaming experience reduces the positive relationship between flow and gamer loyalty. However, gaming intensity does not reduce.Practical implicationsGame providers should focus on creating a flow experience to strengthen the loyalty of gamers with short-gaming experience. However, game providers should devise other means to strengthen loyalty among gamers with long-gaming experience.Originality/valueThe study challenged the assumption of flow theory, i.e. that flow always determines loyalty. Instead, the paper offers a moderator – gaming experience – which sets a boundary condition for this theory. Flow works well only among gamers with relatively short-gaming experience. The study also extended the literature on gaming experience by uniquely indicating its attenuating effect on the relation between flow and loyalty.

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Section: Resultsmentioning

confidence: 61%

“…The variance inflation factors (VIFs) are widely used for testing multicollinearity (e.g. Ooi et al , 2021). Our VIF values are below 1.51 (<10), indicating a lack of multicollinearity, supporting the use of regression for data analysis.…”

Section: Resultsmentioning

confidence: 99%

For whom does flow not enhance online gamer loyalty?

Pham

Huang

Tseng

et al. 2021

IMDS

View full text Add to dashboard Cite

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“…PLS-SEM is appropriate when the normality of data is not achieved (Ooi et al, 2020;Tan et al, 2017). In order to establish this, Mardia's multivariate skewness and kurtosis were used.…”

Section: Discussionmentioning

confidence: 99%

Embracing mobile shopping: what matters most in the midst of a pandemic?

Loh

Lee

Tan

et al. 2022

IMDS

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PurposeThe COVID-19 pandemic has brought about significant changes to the lives of many people. One of which is the accelerated digitalization in the commerce sector. Hence, this study looks to determine the antecedents that affect users' mobile shopping actual use during a pandemic.Design/methodology/approachThe research model was founded on the integration of the Protection Motivation Theory and Transactional Theory of Stress. This is in addition to further extending the integrated research model with other constructs to develop a multi-dimensional framework that accounted for the health, personal, technological and social dimensions. The data was collected from users of mobile shopping through an online survey which was then analyzed via Partial Least Squares–Structural Equation Modeling.FindingsThis study provides empirical support to establish the major role of COVID-19 pandemic in affecting the actual usage of mobile shopping. Furthermore, the determinants of actual usage of mobile shopping were found to be multi-dimensional. In particular, the Importance-Performance Map Analysis revealed that emphasis should be place on perceived vulnerability.Originality/valueAs other studies focused on users' intentions, this study looked into the factors that influence the actual usage of mobile shopping. Furthermore, this study emphasizes on the contextualization of time and situation in addition to a multi-dimensional approach toward the subject matter. Overall, this study offers practical insights to stakeholders to better tailor their mobile shopping services in times of a pandemic and advances the literature on actual usage of mobile shopping.

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“…Additionally, this study used a number of respondents which, in total, matched the number participating in prior research in the Malaysian context that had utilized the artificial neural network (ANN) method. For instance, Leong et al [45] asked 416 participants, Ooi et al [81] asked 415 respondents, and Alkawsi et al [82] asked 318 participants.…”

Section: Methodsmentioning

confidence: 99%

The Influence of Service Quality on User’s Perceived Satisfaction with Light Rail Transit Service in Klang Valley, Malaysia

et al. 2022

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Light rail transit (LRT) systems are vital aspects of the worldwide endeavor to achieve transport sustainability and have been essential in enhancing the economies of urban areas. Issues such as pollution, the risk of road accidents, and traffic congestion could be resolved using this progressive alternative. The statistics showed that only 20% of the commuters in Malaysia use public transport, including LRT, and 80% use private transportation. It is relatively low compared to other Asian countries. High-quality service is essential to improve users’ perceived satisfaction with the provided services and increase LRT ridership. The objective of the present study is to acquire an understanding of which factors are crucially influential on users’ perceptions of satisfaction. In-person questionnaires were utilized to obtain the information for this paper, with a total of 417 LRT riders in Malaysia’s Klang Valley surveyed. This study adopted the factor analysis, correlation test, and artificial neural network (ANN) model. Eight elements related to the quality of service were extracted to ascertain how they influenced the perceived satisfaction of users: information signs, ticket-based services, amenities, safety, employee performance, speed, comfort, and the service details available to riders. Each factor was significantly related to the perceptions of satisfaction, according to the correlation test. Finally, the ANN model shows that the dominant factors determining the LRT users’ perceived satisfaction are the signage, amenities, and provision of information. The findings of this research should benefit the providers of services, policy makers, and planning departments by enabling them to formulate successful approaches that ensure user satisfaction is enhanced and the number of riders on the LRT increases.

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Taxi within a grab? A gender-invariant model of mobile taxi adoption

Cited by 42 publications

References 84 publications

For whom does flow not enhance online gamer loyalty?

For whom does flow not enhance online gamer loyalty?

Embracing mobile shopping: what matters most in the midst of a pandemic?

The Influence of Service Quality on User’s Perceived Satisfaction with Light Rail Transit Service in Klang Valley, Malaysia

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