Teaching Older People Using Web Technology: A Case Study

Abstract

Abstract-The scenario of rapid development in Information Communication Technology and the increasing population of older people in this twenty-first century has urged more Human Computer Interaction researchers to endeavour study pertaining how technology can assist older people in their lives. Older adult generally experience some significant changes as they grow older including physical, cognitive and behavioural changes. The increasing number of older people globally motivates researches to find out how web technology can help the older people in their daily activities instead of their disability. Therefore, a total number of 14 older people were invited to attend a web technology workshop and learn how to use the government application known as MyEG and a social network application which is Facebook. Through researchers' observation, older people prefer to use applications that they are interested in and easy to use. Learning method is even better using face to face coaching and ample time is needed in understanding new technology. Besides, older people need additional tools such as notes to help them remember things they learn easily. This study can be extended in future to identify the preferable method and technology design to teach older people using not only Web technology but the mobile applications as well.

Satisfacción del adulto mayor en el uso de las TIC. [DOI:10.37785/nw.v4n2.a5]

“…Pero, aun existiendo diversos sitios y mucha información en línea disponible, para este grupo es determinante la facilidad para acceder, ya que la experiencia puede llegar a ser desafiante, frustrante y confusa, es por ello, la necesidad de utilizar formatos claros (Waterworth y Honey, 2018). Es aquí donde se puede apreciar que, en la mayoría de las ocasiones, los sitios web son construidos sin considerar como parte de su diseño al factor humano; es decir, las características particulares de sus usuarios (Ahmad, Abdul, Zainal, Kahar y Wan, 2013).…”

“…En principio, un sitio web es una estructura de contenidos digitales montados en el internet, generados a partir de las TIC, donde los usuarios pueden ejecutar acciones y hacer uso de estos contenidos para satisfacer sus necesidades (Alonso, 2008). De aquí el interés de varias investigaciones para el desarrollo de sitios web para adultos mayores enfocados en diversos temas, como por ejemplo: salud (Jiménez et al, 2009), enseñanza (Huang, Zhou y Wang, 2015;Ahmad et al, 2013), recreación (Patsoule y Koutsabasis, 2014), trámites oficiales (Ahmad, et al, 2013) y trámites financieros (Choudrie et al, 2018), entre otros (Castilla, García-Palacios, Bretón-López, Miralles, Baños, Etchemendy, Farfallini y Botella, 2013). En el aspecto de salud, Favoretto, Carleto, Arakawa, Bastos y Caldana (2017) llevaron a cabo la evaluación de un sitio web para adultos mayores y concluyeron que la investigación en cuanto al diseño es un área descuidada, poco investigada y con baja exploración.…”

Increasing e-government adoption in Malaysia: MyEG case study

“…On the other hand, the findings by The Centre of Public Policy at Brown University were not articulated in an effective manner due to the ambiguous information on e-government activities in Malaysia (Alhabshi, 2009). (Ahmad, 2013) No registration required (Ha, 2013) Use ID and unique password to access to all services (Government of Singapore, 2015)…”

Usability measures used to enhance user experience in using digital health technology among elderly: a systematic review

“…The percentage of the elderly population increased from 7.0% to 7.4% in 2020, which accounts for 32.7 million compared to 32.6 million in 2020, with an annual growth rate of 0.2% [3]. By 2030, it is expected that 15% of the country's population will be classified as elderly [4]. The increasing demand for elderly care and health services results from the ageing population.…”