Technology towards hotel competitiveness: Case of Antalya, Turkey

Abstract

The main goal of the paper is to identify the perception of technology by managers of five-star hotels located in Antalya region (Turkey). The managerial perception in the following contexts is discussed in detail: the enterprise, the employees, the managers and the competitiveness of hotel entities. The selection of such research area was determined by the fact that Antalya is one of the top Turkish tourist destinations, with international profile of visitors and intense hotel competition. The following three types of hotels were investigated: hotels affiliated with international chains, hotels affiliated with national brands and independent enterprises. Furthermore, 12 selected general managers were interviewed regarding the above-mentioned hotel types. The results confirmed that managers of internationally affiliated hotels are more focused on increasing their employees’ skills and competencies compared to managers of independent entities.

Exploring the Influence of the Information and Communication Technology Dimensions on the Sustainability of Competitiveness in Small and Medium-sized Enterprises in the Hail Region

“…This reveals that SMEs are concerned with operational efficiency. This is consistent with the studies of [29,30], which showed a positive relationship between the use of ICT and operational efficiency by improving the performance of employees. ICT contributes to enhancing the performance of employees, the decrease in the number of errors committed during work, the possibility of controlling the daily operations in various branches of companies, and the provision of the best technological services available due to the advanced computer and communication network technology.…”

Customer Acceptance of Self-Service Technology in Five-Star Hotels in Egypt

“…Several studies have investigated issues related to SSTs, specifically, improving knowledge of guest profiles (Napierała, Bahar, Leśniewska-Napierała, and Topsakal, 2020). Heidenreich and Handrich (2015) Pointed out that the degree of willingness to use SST actively contributes to the delivery of services.…”

The Impact of Information and Communication Technologies on Hotel Competitiveness

“…Researchers in the area have previously produced scientific papers involving ICT in the context of tourism, but the study of its impact on hotel enterprises' competitiveness still has gaps. It is considered relevant to investigate this issue given that these technologies if applied effectively, can improve the quality of the hotel business, as well as contribute to market forecasting and revenue management (Napierała et al, 2020). In Inhambane and Macaneta, Mozambique (locus of the research), investment in the hotel sector is evident through the emergence of new infrastructure and ongoing projects.…”