The antecedents and consequences of luxury hotel consumers’ sense of belonging

Chen, Annie Huiling; Peng, Norman

doi:10.1386/hosp_00023_1

Cited by 4 publications

(6 citation statements)

References 55 publications

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“…Moreover, to ensure the scales goodness, we have also realized a literature review process that has allowed to identify different studies (e.g. Peng and Chen, 2020), which have adopted and then adapted the Hung et al. (2019) scales to their specific context of analysis.…”

Section: Methodsmentioning

confidence: 99%

“…, 2019), it is surprising how the majority of studies have examined the SOB antecedents in the online consumer behavior context (e.g. Peng and Chen, 2020; Wiese and Akareem, 2019; Yang, 2019), especially by exploring its relationship with satisfaction (Chen et al. , 2020; Zhou et al.…”

Section: Literature Reviewmentioning

confidence: 99%

“…More in detail, although existing contributions have analyzed the influence of satisfaction on SOB (e.g. Peng and Chen, 2020), it emerges a paucity of studies attempting to investigate the role of the tourists' onsite involvement within this relationship (Hung et al, 2019), especially for what concerns its social media dimension (Splendiani et al, 2023). Indeed, the majority of existing research has focused attention on the social media role in the planning phase of the holiday (Pop et al, 2022;Tuclea et al, 2020) without deepening the analysis of their immersive functions in the travel one (Cassia et al, 2021).…”

Section: Tourists' Satisfaction and Sense Of Belongingmentioning

confidence: 99%

“…Despite the relevance of this construct in the tourist field (Hung et al, 2019), it is surprising how the majority of studies have examined the SOB antecedents in the online consumer behavior context (e.g. Peng and Chen, 2020;Wiese and Akareem, 2019;Yang, 2019), especially by exploring its relationship with satisfaction (Chen et al, 2020;Zhou et al, 2019;Lin et al, 2014). Indeed, even if both SOB and satisfaction have been conceptualized as two emotional constructs, SOB can be considered as an outcome since it leads to stronger individuals' reactions with respect to satisfaction (Zhou et al, 2019).…”

Section: Literature Review 21 Sense Of Belongingmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Tourists' satisfaction and sense of belonging in adopting responsible behaviors: the role of on-site and social media involvement in cultural tourism

Dini,

Curina,

Francioni

et al. 2023

TQM

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PurposeThe study aims to analyze the relationship between tourists' satisfaction and their sense of belonging in a specific cultural destination by also investigating the moderating role of their on-site involvement, both offline (on-site activities at the destination) and online (social media activities). A further objective lies in exploring the relationship between tourists' sense of belonging and their adoption of environmentally responsible behavior while at the destination. Finally, the paper attempts to determine whether said behavior can predict tourists' pro-environmental behavior and recommendation intention.Design/methodology/approachTo reach these objectives, a survey and a structural equation model, based on a sample of 647 visitors of an important world Heritage site UNESCO (i.e. Urbino), have been adopted.FindingsFindings reveal a positive influence of sense of belonging on satisfaction and environmentally responsible behavior, which, in turn, influences pro-environmental behavior and Recommendation intention, thus triggering a virtuous process in the tourists' formation as responsible and loyal travelers. Moreover, results underline how the relationship between satisfaction and sense of belonging is significantly strengthened when tourists' on-site activity involvement increases. Conversely, the moderating role of social media involvement is not supported.Practical implicationsThe present study offers important implications for different actors in the tourism sector, such as policy makers, destination marketing organizations (DMOs) and tourism operators.Social implicationsThe present study explores the role of social media involvement, specifically during the tourist's holiday.Originality/valueThis study enriches the empirical evidence in the cultural tourism through an analysis focused on the tourists' perspective, especially by investigating the relationship between satisfaction and emotional constructs (i.e. sense of belonging) that are able to bring environmental and loyalty benefits to the destination. Moreover, although existing research has highlighted the positive influence of the tourists' involvement on their experience, there is a paucity of studies jointly analyzing the on-site and online activities in the sustainability field.

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Section: Methodsmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Tourists' Satisfaction and Sense Of Belongingmentioning

confidence: 99%

Section: Literature Review 21 Sense Of Belongingmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Tourists' satisfaction and sense of belonging in adopting responsible behaviors: the role of on-site and social media involvement in cultural tourism

Dini,

Curina,

Francioni

et al. 2023

TQM

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Fixed and in flux: the identity of a hospitality degree program at a Canadian community college

Weaver

Clark

2022

Journal of Teaching in Travel & Tourism

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The antecedents and consequences of luxury hotel consumers’ sense of belonging

Chen

Peng

2020

Hospitality &Amp; Society

Self Cite

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This research aims to conceptualize the antecedents and consequences of luxury hotel consumers’ sense of belonging (SB). This study incorporates an ‘expectation’ variable into a stimulus-organism-response model to investigate the influence of perceived experiential value on consumers’ satisfaction, SB and behavioural intentions. In total, 489 Taiwanese consumers were recruited, and structural equation modelling was used to examine the proposed model. The results demonstrate that perceived experiential value influences consumers’ satisfaction, which in turn influences their SB. Moreover, an SB can affect consumers’ consumption intentions. Furthermore, expectations positively moderate the relationship between perceived experiential value and consumer satisfaction.

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The antecedents and consequences of luxury hotel consumers’ sense of belonging

Cited by 4 publications

References 55 publications

Tourists' satisfaction and sense of belonging in adopting responsible behaviors: the role of on-site and social media involvement in cultural tourism

Tourists' satisfaction and sense of belonging in adopting responsible behaviors: the role of on-site and social media involvement in cultural tourism

Fixed and in flux: the identity of a hospitality degree program at a Canadian community college

The antecedents and consequences of luxury hotel consumers’ sense of belonging

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