“…There have been a number of studies on Boond's products and services in recent years. These previous studies have been conducted mainly from business sustainability, economics and engineering perspectives (D'Agostino, Lund, & Urpelainen, 2016;Numminen & Lund, 2016;Urpelainen & Yoon, 2016) using quantitative methods, such as surveys, computer systems monitoring and literature reviews. Consequently, a solid body of knowledge on the system performance, business viability, and technology innovation has been developed.…”