The contribution of e-government to the modernisation of the Hellenic taxation system

Tahinakis, Panayiotis; Mylonakis, John; Protogeros, Nicolaos

doi:10.1504/eg.2006.009215

Cited by 14 publications

(6 citation statements)

References 7 publications

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“…The major advantage of TAM is that it can be extended when new technologies are introduced by using domain-specific constructs. TAM has been used in previous studies to investigate factors that affect citizens' adoption of e-government services (Al-adawi et al, 2005;Carter & Bélanger, 2005;Chang et al, 2005;Colesca & Dobrica, 2008;Fu et al, 2004;Hung, Chang, & Yu, 2006;Tahinakis et al, 2006;Wang, 2003). TAM alone was not able to explain issues of technology adoption related to e-government.…”

Section: E-government Adoption Modelsmentioning

confidence: 99%

An Extended Model of E-Government Adoption by Civil Servants in Greece

Karavasilis

Vrana

Zafiropoulos

2016

International Journal of Electronic Government Research

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E-government in Greece lacks a customer-centric view in its implementation. Government is driving its development agenda and investment on electronic services without measuring what increases customers' willingness to adopt offered services. The study has taken a lead in understanding the factors that affect e-government adoption by teachers in Greece. It uses constructs from the Technology Acceptance Model (TAM), the theoretical extension of the TAM (TAM2), Diffusion of Innovation (DOI) and integrates the constructs of perceived behavioral control, trust in e-government, perceived risk, personal innovativeness and awareness in a model. The validated model offers a starting point for the investigation of factors affecting the adoption of e-government services and can be extended by using domain-specific constructs to fit all Greek governmental organizations.

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Section: E-government Adoption Modelsmentioning

confidence: 99%

An Extended Model of E-Government Adoption by Civil Servants in Greece

Karavasilis

Vrana

Zafiropoulos

2016

International Journal of Electronic Government Research

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“…For this reason, the critical success factors in an electronic tax administration system are -apart from top management support and internal staff training-, a taxpayer-oriented system, user education and userfriendliness (usability). This usability, the lower cost of communication channels (internet), the function of electronic tax processes and the increased participation of taxpayers will create a socio-economic environment, which is predicted to satisfy both the tax administration and the taxpayers (Tahinakis, Mylonakis and Protogeros, 2006). Japan.…”

Section: E-government Studies Focused On Tax Administrationmentioning

confidence: 99%

E‐government success: some principles from a Spanish case study

González

Gascó

Llopis

2007

Industrial Management &Amp; Data Systems

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PurposeThis paper has as its aim to analyse the evolution and current status of e‐government, trying to deduce a series of basic principles for its success.Design/methodology/approachA case study has served to achieve that aim, but prior to its presentation, a short review of the e‐government literature along with some facts and figures have made it possible to assess the situation of e‐government in various countries around the world, and more precisely in Spain.FindingsE‐government lays emphasis on technology; however, the internal processes through which public administrations (PP.AA) offer their services to citizens need careful reengineering.Research limitations/implicationsAlthough a case study like this one, in which the analysis of e‐government is restricted to the functioning of a tax administration body, may have limitations when it comes to generalising the conclusions drawn, the principles inferred from it can be easily extrapolated to the vast majority of PP.AA.Originality/valueSince, tax administration requires using a large amount of data, it is a key area in the application and study of e‐government. That is why a Spanish public organisation in charge of tax administration has been examined in this paper.

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“…Some tools also offer data recovery, system repair and data archiving. On-line back-up tools include the Amen and Nova Star online back-up (Tahinakis et al, 2006). However, none site gave any information about data back-up and mirroring.…”

Section: Reliability and Availabilitymentioning

confidence: 99%

A holistic evaluation of Greek municipalities' websites

Chatzopoulos

Economides

2009

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This paper investigates the state of municipalities' websites in fifty major Greek cities. First, it presents GovQual, a comprehensive evaluation framework which consists of 140 criteria organized into 13 evaluation categories. Then, fifteen trained students evaluated fifty Greek municipalities' sites using GovQual. The results identified significant shortages related to the sites' Interactivity & Feedback, as well as E-Services & Applications. Differences among the various Greek geographical regions were also identified. Regions that are economically poor and faraway from the capital came behind. Suggestions for improvement and directions for future research are given.

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The contribution of e-government to the modernisation of the Hellenic taxation system

Cited by 14 publications

References 7 publications

An Extended Model of E-Government Adoption by Civil Servants in Greece

An Extended Model of E-Government Adoption by Civil Servants in Greece

E‐government success: some principles from a Spanish case study

A holistic evaluation of Greek municipalities' websites

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