The Core Services of the Facilities Management Based Company in Malaysia

Zawawi, Zuraihana Ahmad; Ismail, Faridah; Kamaruddin, Nadia; Kurdi, Mohd Khairi

doi:10.1051/matecconf/20141501016

Cited by 3 publications

(1 citation statement)

References 2 publications

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“…Facilities operations and maintenance (O&M) encompasses all that broad service spectrum, including day-to-day building systems and equipment activities. These activities assure that the built environment will perform the functions for which a facility was designed and constructed (Zawawi et al , 2014; Ihsan and Alshibani, 2018). O&M services include all aspects of running a building over the course of its useful life.…”

Section: Introductionmentioning

confidence: 99%

Efficient operation and maintenance (O&M) framework in managing stratified residential properties

Che-Ghani

Myeda

Ali

2023

JFM

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Purpose To achieve efficient operation and maintenance (O&M) management, this study seeks to identify critical success factors (CSFs) affecting service delivery factors of O&M services at stratified residential buildings. The purpose of this study is to yield measurable data for developing an effective O&M framework to enhancing its performance. In future research, this study will further investigate the relationship between the CSF and service performance factors. Design/methodology/approach This study adopts a combination of qualitative and quantitative techniques that yields conclusive study findings while improving the research’s validity and dependability. Two series of instruments were conducted in an effort to refine the efficient O&M framework variables. Instruments used in addressing the research gap were a questionnaire survey and focus group discussion (FGD). Analysis of data was completed via the Statistical Package for the Social Sciences (SPSS) programme for quantitative data and thematic analysis for qualitative data. Findings This study concludes that the CSFs directly affect the performance of O&M. Questionnaire survey and FGD findings have refined the CSF into three main categories, namely, building characteristics, O&M management and community participation. FGD experts further suggested that service performance factors can be measured against SERVQUAL service qualities such as reliability, tangible, responsiveness, assurance and empathy. Research limitations/implications Future research may consider the inclusion of financial elements in the O&M service delivery. Originality/value This study presents a fresh insight into the CSFs that construct an efficient O&M framework through rigorous steps of data collection and analysis. This study proposes impactful guidance for policymakers, practitioners and residents on the significance of all parties’ involvement to support the management of residential buildings, where the current practice of O&M constantly faces complex issues. This study derives novice strategies that should correspond to the growing issues and challenges in managing residential buildings. The deeper insight into the role of O&M represents a direction for the future development of facilities management progress and stratified residential building sectors.

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Section: Introductionmentioning

confidence: 99%

Efficient operation and maintenance (O&M) framework in managing stratified residential properties

Che-Ghani

Myeda

Ali

2023

JFM

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Identifying key performance indicators for healthcare facilities maintenance

Fotovatfard

Heravi

2021

Journal of Building Engineering

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Challenges in the Operation and Maintenance of Assets and Facilities in Elderly Care Centres in Malaysia

Mohd Tombel,

Mohyin,

Ayob

2024

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Abreast with the rapid growth of older people every year, the number of elderly care centres has increased tremendously to cater to the demands of older people to spend their time after retirement in Malaysia. Effective operation and maintenance activities in an elderly care centre can optimise the service life of assets that indirectly lead to well-maintained facilities and provide the occupants with a safe, comfortable, and efficient living environment. Throughout the asset life cycle, operation and maintenance are the most extended phases, with various core activities that determine the financial health of an organisation. Nevertheless, this area remains relatively underexplored in the existing literature, particularly concerning the challenges posed by Malaysia's ageing population by 2030. Accordingly, this study seeks to investigate the issues of operation and maintenance of assets and facilities in elderly care centres. The method used to collect the data is through site observations and interviews in three elderly care centres, one in Perak and two in Selangor. These findings reveal three significant challenges the operators face: safety inside the accommodation, high operation and maintenance costs, and lack of a structured approach to managing the assets and facilities. Finally, the paper ends with implications of the findings that provide directions for future research.

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The Core Services of the Facilities Management Based Company in Malaysia

Cited by 3 publications

References 2 publications

Efficient operation and maintenance (O&M) framework in managing stratified residential properties

Efficient operation and maintenance (O&M) framework in managing stratified residential properties

Identifying key performance indicators for healthcare facilities maintenance

Challenges in the Operation and Maintenance of Assets and Facilities in Elderly Care Centres in Malaysia

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