The spread of COVID-19 in Indonesia caused anxiety to families, so there was no effective family communication in the event of a disaster. This research aims to find a strategic family communication model in addressing COVID-19 through heart-to-heart communication. This research method uses descriptive qualitative with in-depth interview data collection techniques, focus group discussions, and simulation of Gending Dhandang Gula Corona. The subjects of this study were families affected by COVID-19 in Ngandong Village. The results of this study found a model of strategic family communication in dealing with COVID-19 through heart-to-heart communication. Heart-to-heart communication affects a positive spirit, the soul influences positive feelings, feelings influence positive thoughts, thoughts affect positive attitudes, and attitudes influence positive behavior. Positive behavior makes a disaster-resilient family. Disaster resilient families are developed by applying heart-to-heart communication. The contribution of this research in the form of family strategic communication models and policies in addressing COVID-19 through heart-to-heart communication.