The dual role of penalty: The effects of IT outsourcing contract framing on knowledge-sharing willingness and commitment

Fehrenbacher, Dennis D.; Wiener, Martin

doi:10.1016/j.dss.2019.04.005

Cited by 13 publications

(8 citation statements)

References 69 publications

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“…Although a client’s expectations regarding the quality improvement, acquiring additional capabilities and relationship satisfaction enhance clients’ perception of success, this study indicates that meeting contractual obligations , such as achievement of objectives on time , meeting or exceeding SLAs or receiving financial benefits were not expectations that influence success. These findings may appear surprising, as they have traditionally been prominent in the IT outsourcing research (Hou et al , 2021; Fehrenbacher and Wiener, 2019; Bui et al , 2018). Researchers have even termed these contractual obligations as operational factors, with our significant factors deemed strategic factors (Van Thai et al , 2021).…”

Section: Discussionmentioning

confidence: 96%

Utilizing expectation disconfirmation theory to develop a higher-order model of outsourcing success factors

Carraher-Wolverton

Hirschheim²

2022

JSIT

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Purpose The authors’ contribution to the literature involves using expectation disconfirmation theory (EDT) to examine the impact of expectations on outsourcing success. This study hypothesizes that perceptions of outsourcing success are contingent on disconfirmation between clients’ expectations and the perceived performance of fundamental issues related to the outsourcing relationship. Design/methodology/approach To test the hypothesis, this study surveyed chief information officers, vice presidents and senior information systems managers to determine their perceptions of vendors. This study analyzed the data using structural equation modeling. Findings The findings demonstrate that the existing outsourcing success factors are more precisely depicted as multidimensional success factors that predict managerial perceptions of outsourcing success. This study uses a novel perspective to identify the multidimensional nature of the outsourcing success factors that might have remained latent without further analysis. Originality/value Using EDT, this study extends the understanding of outsourcing success as not merely composed of unidimensional factors but as a collection of multidimensional outsourcing success factors. This research demonstrates that not only do these success factors predict outsourcing success, but they can also be grouped together to provide a diversified, yet parsimonious view of how expectations relating to certain success factors influence a client’s perception of outsourcing success.

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Section: Discussionmentioning

confidence: 96%

Utilizing expectation disconfirmation theory to develop a higher-order model of outsourcing success factors

Carraher-Wolverton

Hirschheim²

2022

JSIT

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“…A BPO contract can be a lengthy document that specifies all legal, financial, operational and procedural details. It often features a service-level agreement (SLA), with layout performance metrics, measurement scheme, review schedule, required level of services and penalties for over-and-under performance (Fehrenbacher and Wiener, 2019;Goo, 2010). BPO with high anticipated adaptation costs should choose contracts that offer flexibility and monitoring capabilities.…”

Section: Bpmj 275mentioning

confidence: 99%

The strategic choice of contract types in business process outsourcing

Wang

2021

BPMJ

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PurposeHow to determine the appropriate contractual structure for an outsourcing relationship has been a major theme in the business process outsourcing (BPO) literature. Drawing on transaction cost economics, this study aims to examine how anticipated coordination and adaptation costs in a BPO relationship affect the choice of contract types. Specifically, this research categorizes contracts types (fixed-price, time and materials and hybrid contracts) based on levels of contract design comprehensiveness and flexibility to change.Design/methodology/approachThe research setting is the BPO for a focal firm, involving a contractor. Data from 153 US companies are collected using a structured questionnaire on senior executives of functional areas of marketing, IT and finance. Hypotheses were tested using ordered probit model.FindingsThe results show that maturity is negatively associated with anticipated adaptation costs, while modularity and IT detachability are negatively related to anticipated coordination costs. Furthermore, adaptation costs have a direct impact on the choice, whereas the anticipated coordination costs do not have a significant direct impact on contract choice. The strength of adaptation costs' impact, however, is significantly reduced when coordination costs are high.Originality/valueThis study explicitly examines the role of anticipated coordination and adaptation costs in shaping the strategic choice of contract types in the BPO market. By differentiating the two types of anticipated transaction costs, this research enables a better understanding of the dynamics between transaction characteristics, anticipated transaction costs and contract types in complicated relationships such as BPO relationships.

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“…A ITO em empresas públicas liga-se a aspectos como a decisão pela terceirização, ou estratégia da terceirização -que deve levar em conta o produto ou serviço a ser terceirizado, que não deve pertencer ao cerne do negócio da empresa, e esta deve manter o controle sobre os processos terceirizados. (Fehrenbacher & Wiener, 2019).…”

Section: Problemática E Relevânciaunclassified

Avaliação Dos Principais Critérios De Desempenho De Terceirização De Ti Para a Gestão Contratual Em Empresas Públicas: Uma Revisão Bibliométrica

Felisoni¹,

Martins²,

Gaspar³

2021

Tecnologia Da Informação: Sistemas E Aplicações

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Tecnologia da informação. 2. Sistemas de informação. 3. Gestão da informação. I. Tecnologia da Informação: Sistemas e Aplicações 2021 Tecnologia da Informação: Sistemas e Aplicações Apresentação Diego Brito Cangussu O mundo em que vivemos vem se tornando cada vez mais tecnológico e autônomo, com intuito de melhorar os produtos finais e, consequentemente, a qualidade de vida. Com sistemas inteligentes, o controle e monitoramento de processos se tornam mais confiáveis e seguros, facilitando atividades humanas, industriais,escolares, rurais e etc. Com a automação e internet houve um facilitador para a interrelação humana e o desenvolvimento. Nos anos 80, diversas empresas optaram com a implantação da tecnologia em seus processos. A automação veio substituindo trabalhos manuais por máquinas, melhorando a produção em tempo e qualidade. Cada capítulo desse livro apresenta artigos nos quais a tecnologia pode ser implementada para adquirir um melhor desempenho. É possível visualizar sistemas em diversos setores tais como mineração, plantio, escolas, dentre outros.

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The dual role of penalty: The effects of IT outsourcing contract framing on knowledge-sharing willingness and commitment

Cited by 13 publications

References 69 publications

Utilizing expectation disconfirmation theory to develop a higher-order model of outsourcing success factors

Utilizing expectation disconfirmation theory to develop a higher-order model of outsourcing success factors

The strategic choice of contract types in business process outsourcing

Avaliação Dos Principais Critérios De Desempenho De Terceirização De Ti Para a Gestão Contratual Em Empresas Públicas: Uma Revisão Bibliométrica

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