The dynamic role of social media during Hurricane #Sandy: An introduction of the STREMII model to weather the storm of the crisis lifecycle

Stewart, Margaret; Wilson, B. Gail

doi:10.1016/j.chb.2015.07.009

Cited by 77 publications

(66 citation statements)

References 6 publications

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“…Because Fink's view of crisis events significantly matches the features of the diffusion process of the secondary crisis communication of Occupy Central on Weibo, in that this crisis was dynamic and promoted by a series of crises, Fink's model was adopted for this study. Specifically, the prodromal phase becomes apparent with the initiation of certain steps; next, the acute crisis is when the actual crisis is unfolding; the chronic crisis actually refers to the lasting effects of the crisis; and there is a clear end to the crisis event in the resolution phase (Stewart & Gail Wilson, 2016).…”

Section: Analysis Of Secondary Crisis Communication Processmentioning

confidence: 99%

“I will never go to Hong Kong again!” How the secondary crisis communication of “Occupy Central” on Weibo shifted to a tourism boycott

2017

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Section: Analysis Of Secondary Crisis Communication Processmentioning

confidence: 99%

“I will never go to Hong Kong again!” How the secondary crisis communication of “Occupy Central” on Weibo shifted to a tourism boycott

2017

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“…Social Listening is the opening stage of the STREMII model for social media crisis communication [6] and is identified as an ongoing item throughout the STREMII model's stages in the proposed revision of the model [7]. STREMII is developed according to the theoretical framework to Coombs' [8][9] Situational Crisis Communication Theory (SCCT) and is explored in the context of hurricanes.…”

Section: Discussionmentioning

confidence: 99%

“…A summary of these guidelines include: (1) Practice Social Listening routinely, (2) Prepare for potential crises, (3) Identify clear target audiences, (4) Maintain a social presence on relevant platforms, and (5) Readily prepare and adapt messages according to crisis and audience needs, (6) Be responsive and engage with your consumers online [6] [10].…”

Section: Discussionmentioning

confidence: 99%

Reputational Threats Online: Social Media as a Simultaneous Agent of Crisis and Tool for Response and Resolution in the Case Study of an American Academic Library

Stewart

Atilano

2018

ICRCC

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This paper details a reputational threat to an American academic library where a viral social media post and associated negative comments misrepresented the institution and brand's values. Immediately, the marketing librarian responsible for social media responded to the threat by engaging directly with the library consumers, sharing content and information with the broader online community, and reinforcing the library's values and commitment to consumers. While the resolution to the crisis was mostly favourable, the event was unanticipated and invited a keen learning opportunity that is documented in this case study. Reflections and takeaways from this incident are discussed in the context of emerging literature on crisis communication, reputation threats, and social media.

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“…facilitate submission of social aspirations. In addition, social media have opened ways for a more participatory government, new social dynamic, and a more inclusive civil society (Stewart and Wilson, 2016). It is claimed that the use of social media will have implications for policy changes.…”

Section: Literature Reviewmentioning

confidence: 99%

The Influence of Social Media on Public Policy Changes in Bandar Lampung City

Makhya

Windah

2020

Humanities and Social Sciences Letters

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Article HistoryThis research investigated the use of social media and its implication on policy changes. The study used a qualitative descriptive approach as its research design. Social media users in Bandar Lampung who respond (criticism, support, suggestion, rejection and disagreement) to public policy in Bandar Lampung were used as the instrument of data collection. The results of the research showed that the presence of social media especially among middle class users was used as an instrument to respond to public policies in Bandar Lampung. There was a change in the relationship between the public and the government, from conventional models shifting to an internet-based relationship model. The findings also showed that not all criticisms, suggestions or opinions of the public had implications for policy changes, except in the case of the traffic engineering management policy. The termination of the traffic engineering management policy happened because this policy did not solve traffic jams around the Tugu Pahlawan to the Teuku Umar street, in Danrem Garuda Hitam. Social media platforms were used as a means for the public to express their criticism and opinion on the policy and the Bandar Lampung government responded by terminating the traffic engineering management policy and restoring the original route. In general, when a public policy is criticized or protested by the public, the Bandar Lampung government"s response tends to argue against the policy.Contribution/Originality: The paper"s primary contribution is in finding that a model of political relationship between citizen and government through social media is very beneficial in the process of policy making. In addition, the findings showed social media as political instrument in delivering public aspiration.

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The dynamic role of social media during Hurricane #Sandy: An introduction of the STREMII model to weather the storm of the crisis lifecycle

Cited by 77 publications

References 6 publications

“I will never go to Hong Kong again!” How the secondary crisis communication of “Occupy Central” on Weibo shifted to a tourism boycott

“I will never go to Hong Kong again!” How the secondary crisis communication of “Occupy Central” on Weibo shifted to a tourism boycott

Reputational Threats Online: Social Media as a Simultaneous Agent of Crisis and Tool for Response and Resolution in the Case Study of an American Academic Library

The Influence of Social Media on Public Policy Changes in Bandar Lampung City

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