The Effect of Communication Skills Training on Satisfaction of Nursingstudents in Communication With Patients

Dizkohi, Shokoufeh Sabet; Nasrabadi, Tahereh; Abyaneh, Ebrahimi Ebrahim

doi:10.21859/jhpm-06012

Cited by 2 publications

(1 citation statement)

References 7 publications

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“…Our findings are also congruent with the results obtained by Rezaei et al, who marked a significant increase in the communication skills of nurses after holding a relevant program [9]. Sabet Dizkohi also reported a significant difference in the overall communication skill score and all of its dimensions in nursing students after the intervention, compared to before the intervention, which increased students' satisfaction [17].…”

Section: Resultssupporting

confidence: 92%

The Effect of Nursing Communication Skills Training on Satisfaction of Patients Undergoing Hemodialysis

Salmani

Shiri

Mofrad

et al. 2020

JPRI

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Background: Communication skills of nurses include two important verbal and non-verbal communication dimensions and have of great importance in hemodialysis patients. This study aimed to investigate the effect of nursing communication skills training on satisfaction of patients undergoing hemodialysis. Methods: This quasi-experimental (pretest and posttest design) was carried out on 64 nurses working in the dialysis ward and 90 hemodialysis patients in the hospitals affiliated with Alborz University of Medical Sciences. In this study, nurses and patients were selected by convenience and randomized sampling methods, respectively. In this regard, subjects were selected from the hemodialysis wards of Bahonar, Rajaei and Shariati hospitals in Karaj. Results: Most nurses were female (76.7%) and the age range of the participants was 23-54 years. Nurses achieved a high score in all dimensions of communication skills and a high total score of communication skills after the intervention, and none of them obtained a low score. There was a significant increase in nurses' communication skills after the intervention, compared to before the intervention (106.98±4.18 and 117.97±3.35) (P<0.001). Moreover, the results showed a significant change in nurses’ perception after the intervention in various dimensions of communication skills, such as ability to receive and send messages, emotional control, listening skills, nurses' insight into the communication process and assertive communication skills, compared to before the intervention (66.90±5.15 and 95.62±5.34) (P<0.001). Conclusion: Studying communication skills in the form of educational workshops could increase these skills in nurses and clinical personnel in general. More importantly, improved communication skills in nurses could increase patient satisfaction, which is the ultimate goal of healthcare centers.

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Section: Resultssupporting

confidence: 92%

The Effect of Nursing Communication Skills Training on Satisfaction of Patients Undergoing Hemodialysis

Salmani

Shiri

Mofrad

et al. 2020

JPRI

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The Effect of Education Based on the BASNEF Model on Nurses Communication Skills with Patients in Hospitals Affiliated to Tehran University of Medical Sciences

Nazari

Jalili

Tavakoli

2019

an J Health Educ Health Promot

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Background and Objective: Nurses are among the key people who have the most relationship with patients. Effective communication skills in nurses lead to satisfaction of patients with nursing services, stress reduction in patients and speeding up their recovery. Therefore, the current study aims to determine the effect of educational intervention based on BASNEF model on communication skills of nurses with patients in hospitals affiliated to Tehran University of Medical Sciences. Methods:This is a quasi-experimental study with a control group conducted on 96 nurses working in two hospitals affiliated to Tehran University of Medical Sciences in 2016. The participants were randomly selected from 17 hospitals of Tehran University of Medical Sciences. The data-gathering tools were a demographic questionnaire and a researcher-made questionnaire based on the structures of the BASNEF model. Educational intervention was performed based on the results of the pre-test in the intervention group in 3 sessions of 45 minutes. The collected data were analyzed using SPSS 18, statistical tests, Fisher exact test, independent t-test, ANOVA, and paired t-test. Results: The results of this study showed that the mean score of knowledge, as well as the structures of the BASNEF model were significantly different from that of the control group's after educational intervention (P<0.05), which confirms the effect of education on the basis of the BASNEF model. Conclusion: According to the results of this research, education based on the BASNEF model leads to the development of communication skills with the patient in nurses. Therefore, the researchers recommend education based on this educational model.

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The Effect of Communication Skills Training on Satisfaction of Nursingstudents in Communication With Patients

Cited by 2 publications

References 7 publications

The Effect of Nursing Communication Skills Training on Satisfaction of Patients Undergoing Hemodialysis

The Effect of Nursing Communication Skills Training on Satisfaction of Patients Undergoing Hemodialysis

The Effect of Education Based on the BASNEF Model on Nurses Communication Skills with Patients in Hospitals Affiliated to Tehran University of Medical Sciences

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