The effect of computer-conducted versus counselor-conducted initial intake interviews on client expectancy

Barron, Mark R.; Daniels, Jack L.; O'Toole, William M.

doi:10.1016/0747-5632(87)90007-0

Cited by 6 publications

(1 citation statement)

References 16 publications

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“…On the other hand, a large literature indicates that computer interviews are well accepted by most clients (e.g., Bachman, 2003; Dignon, 1996; Greist et al, 1973; Hile & Vieweg, 1996; Petrie & Abell, 1994; Rosenfeld, Dar, Anderson, Kobak, & Greist, 1992; Rosenman, Levings, & Korten, 1997; Shakeshaft, Bowman, & Sanson-Fisher, 1998). For example, in one study (Barron, Daniels, & O'Toole, 1987), individuals seeking treatment at a university counseling center were assigned to a computer interview or a human counselor interview. After being interviewed, all clients completed two questionnaires measuring expectations about counseling and intake reactions.…”

Section: Computer Administrationmentioning

confidence: 99%

Computer-administered interviews and rating scales.

Garb¹

2007

Psychological Assessment

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To evaluate the value of computer-administered interviews and rating scales, the following topics are reviewed in the present article: (a) strengths and weaknesses of structured and unstructured assessment instruments, (b) advantages and disadvantages of computer administration, and (c) the validity and utility of computer-administered interviews and rating scales. Computer-administered evaluations are more comprehensive and reliable and less biased than evaluations routinely conducted in clinical practice. Also, the use of continuous monitoring systems, which increasingly entail the use of computer administration, has been related to improved treatment outcome. However, the use of computer-administered interviews and rating scales will sometimes lead to false positive diagnoses, and for this reason, it is recommended that computer assessment be combined with clinical judgment.

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