The Effect of Internship on Hotel Employees in Korea

Ko, Dong Woo; Chun, Byung Gil; Murdy, James

doi:10.1080/15980634.2007.11434593

Cited by 5 publications

(2 citation statements)

References 3 publications

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“…Hospitality researchers have studied different values derived from experiential learning experiences, such as hospitality internship programs, externships, study abroad or other types of work experience that train students to apply academic theories from hospitality classes to a real context (Pauzé et al, 1989;Zopiatis, 2007;Dickerson and Kline, 2008;Woo Ko et al, 2007). Students who participate in internships gain skills from real work settings which increase the students' business abilities (Marlin-Bennett, 2002).…”

Section: Hospitality Experiential Learningmentioning

confidence: 99%

The value of the Disney College Program internship and students’ loyalty intentions

Murphy

2018

JHTI

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Purpose The purpose of this paper is to empirically examine student interns’ experience by considering perceived value, satisfaction and loyalty in the context of the Disney College Program internship experience for international students. The study incorporates the perceived value of the learning experience based on the interrelationships with satisfaction and loyalty intentions for students from various hospitality colleges in Korea and China. Design/methodology/approach Asian university students who had completed an international internship experience responded to a post-internship survey. The survey gauged the students’ perception of their internship experience, overall satisfaction, loyalty intentions and value dimensions. The proposed model was estimated by using partial least squares path modeling. Findings The findings of the hypotheses testing show that the value interns get and give is a significant indicator of satisfaction and loyalty intentions. The value of an international internship experience, especially the get component, has a significant effect on the students’ loyalty intentions for their international internship experience and satisfaction with their experience. Overall, students demonstrate a high degree of attitudinal loyalty. Originality/value No other study has examined international student interns’ value, satisfaction and loyalty intentions perceptions of the Disney College Program internship program. Students’ loyalty is expressed mainly as favorable word of mouth for their university and the internship program. They recommend not only their university but also the international internship program in which they participated. They also recommend the internship university to other students.

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Section: Hospitality Experiential Learningmentioning

confidence: 99%

The value of the Disney College Program internship and students’ loyalty intentions

Murphy

2018

JHTI

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“…Numerous hospitality scholars have explored different values derived from an ELO. For example, a hospitality internship program is developed to purposely provide training to students that in turn help them gain a greater understanding of the day-to-day obligations of industry professionals and apply classroom learning to a real world situation (Pauzé et al , 1989; Zopiatis, 2007; Dickerson and Kline, 2008; Woo Ko et al , 2007). The students also experience realistic perceptions of problem solving skills that managers value when recruiting hospitality graduates (Lam and Ching, 2007; Raybould and Wilkins, 2005).…”

Section: Literature Reviewmentioning

confidence: 99%

Globalization of workforce

Rivera

Murphy

Khalilzadeh

2018

JHTT

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Purpose This paper aims to investigate hospitality study abroad experiences as an educational service in which the experience encompasses services that combine tangible and intangible actions that require students to move from the classroom to a practical setting. It empirically investigates the relationship between students’ study abroad, perceived value and perceived sacrifice (monetary and non-monetary) with their overall satisfaction and internationalization intentions. Design/methodology/approach A total of 57 students who had completed an international externship experience were contacted and invited to complete an online survey. The online survey gauged the student’s perception of their externship experience, the overall satisfaction and the internationalization intentions. The instrument also gathered demographic information about the participants. The proposed model was estimated by using partial least squares (PLS) path modeling. Findings The results indicate that PLS can be used to assess the theory of consumption value for study abroad experiential learning. The results of the hypotheses testing indicate that the value students get and give is a suitable and significant predictor of satisfaction and internationalization. However, students’ satisfaction with their study abroad internship does not predict future internationalization intentions. Originality/value This study sheds light on hospitality students’ perceived value, satisfaction and internationalization intentions when they complete a study abroad internship program. The results indicate that the value students get and give is an appropriate and important predictor of satisfaction and attitude toward international education.

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