2021
DOI: 10.17509/jpki.v7i1.35132
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The Effect of Knowledge Management in Healthcare Services: A Systematic Review

Abstract: The quality of service at health facilities needs to be improved, one of the main keys is the service provided by health workers. The aim of this systematic review was to analyze the effectiveness of knowledge management in healthcare. The systematic review was carried out in March-April 2020 with a range of article search times from 2016-2020 using 5 electronic databases (Scopus, PubMed, Science Direct, CINAHL and ProQuest). The Center for Review and Dissemination and the Joanna Briggs Institute Guideline wer… Show more

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Cited by 5 publications
(6 citation statements)
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References 19 publications
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“…Policymakers should consider supporting factors and breaking barriers to implementing integrated programs such as TB-DM (Prakoso et al, 2023). Ayatulloh et al (2021) suggested that thorough efforts, such as knowledge management in health service facilities, can improve information and knowledge dissemination processes, decision-making skills, the quality of healthcare services. Quaife et al (2021) found that high-quality care in the health system depends on knowledgeable and motivated HCWs.…”
Section: Discussionmentioning
confidence: 99%
“…Policymakers should consider supporting factors and breaking barriers to implementing integrated programs such as TB-DM (Prakoso et al, 2023). Ayatulloh et al (2021) suggested that thorough efforts, such as knowledge management in health service facilities, can improve information and knowledge dissemination processes, decision-making skills, the quality of healthcare services. Quaife et al (2021) found that high-quality care in the health system depends on knowledgeable and motivated HCWs.…”
Section: Discussionmentioning
confidence: 99%
“…Beberapa penelitian menunjukkan bahwa ketersediaan fasilitas kerja yang memadai dapat meningkatkan kinerja dan kepuasaan karyawan (Nuryunanto, Ts, & Istiatin, 2022;Sirajuddin, Sari, & Hasanuddin, 2020). Penelitian lainnya menunjukkan bahwa fasilitas kerja dapat meningkatkan motivasi karywan untuk bekerja (Ayatulloh, Nursalam, & Kurniawati, 2021;Pertiwi, Pratiwi, & Meitasari, 2022). Untuk itu tujuan dari penelitian ini yaitu untuk melihat bagaimana pengaruh fasilitas kerja terhadap kepuasan kerja karyawan di truntum hotel padang.…”
Section: Pendahuluanunclassified
“…Beberapa penelitian menunjukkan bahwa ketersediaan fasilitas kerja yang memadai dapat meningkatkan kinerja dan kepuasaan karyawan (Nuryunanto et al, 2022;Sirajuddin et al, 2020). Penelitian lainnya menunjukkan bahwa fasilitas kerja dapat meningkatkan motivasi karywan untuk bekerja (Ayatulloh et al, 2021;Pertiwi et al, 2022).…”
Section: Pembahasanunclassified
“…Untuk itu pengembangan SDM pada Guru perlu dilakukan dalam kemampuan teknologi komputer dan internet sangat diperlukan (Aidil Amin Effendy et al, 2020). Sehingga diperlukan sistem yang dapat mengatur dan mengelola knowledge yang disebut dengan Knowledge Management System (KMS) (Ayatulloh et al, 2021). Knowledge Management System akan menjadi solusi untuk permasalahan yang dialami oleh instansi pendidikan, tenaga pengajar maupun siswa (Ibrahim et al, 2021) (Adityarini, 2021).…”
Section: Pendahuluanunclassified