The Effect of Public Service Motivation and Job Satisfaction on Public Officers’ Performance through Commitment

Abstract

The purpose of this study is to examine factors of individual attitudes (public service motivation, job satisfaction, and organizational commitment) in affecting public officers' performance. Building an integrative framework model from all three constructs then testing it on public officers will provide a more comprehensive and dynamic understanding of the pattern of public officers' performance in public institutions. Public officers who work at National State Administration Institution located in Jakarta, Bandung, and Makassar (92 employees come from STIA LAN Jakarta, 86 employees come from STIA LAN Bandung, and 75 employees come from STIA LAN Makassar) which amounted to 253 people were taken as respondents in this study. The samples collected were 221 people from 253 employees of STIA LAN. The data collected from the questionnaire instrument were distributed and analyzed by using structural model based on Partial Least Square. Findings of this study revealed that two of the five hypotheses were not supported, those are the effect of public service motivation on organizational commitment and job satisfaction on employee performance. The research findings revealed an emphasis on the important role of mediating organizational commitment in the effect of job satisfaction on employee performance. The most important practical implication is to make a satisfied employee improve their performance; they should be more committed to the organization.

How Well are Job Burnout and Engagement Related to Public Service Motivation Among Civil Servants? Empirical Evidence in Pandemic Setting

“…As the most important outcome in this study, public service motivation has received very wide attention since it was first introduced more than three decades ago (Perry & Wise, 1990). Public service motivation is conceptualized as a special form of motivation in organizations that provide public services to the communities (Perry et al, 2010), and is often associated with individual attitudes and behaviors such as job satisfaction and organizational commitment (Hidayati & Sunaryo, 2019;Potipiroon & Ford, 2017;Putranto et al, 2018;Taylor, 2008) and job performance (Alonso & Lewis, 2001;Leisink & Steijn, 2009). From the various results that have been obtained and their relation to other concepts, public service motivation is often considered one of the important antecedents of the individual attitude and behavior mechanism in public organizations.…”

“…The empirical results from Putranto & Anwar (2021) reveal how public service motivation felt by employees can still be categorized as good enough even in a pandemic situation. While several other studies have shown that public service motivation can encourage a person's level of emotional attachment (Agustina et al, 2021) and is associated with forms of job satisfaction and better performance results (Hidayati & Sunaryo, 2019;Putranto et al, 2018).…”

Mediating Role of Military Professionalism in The Effect of Spiritual Leadership and Work Motivation on Soldier Performance

“…While the motivation for individuals working in the public sector is very important to know and study (Houston, 2011;Potipiroon & Ford, 2017;Supriatna et al, 2019), it can be considered that motivation affects how individuals perceive emotional attachment of the organization (Agustina et al, 2021) and their individual performance (Putranto et al, 2018). Motivation can be formed from the attitude of a soldier in dealing with work situations.…”

Aspek Terpenting Kualitas Layanan Dalam Meningkatkan Kepuasan Pelanggan

“…(Novira et al, 2020;Zulvia & Haryanto, 2021). Meskipun proses pelayanan dalam organisasi publik dapat ditinjau dari aktor yang meproses layanan tersebut (Agustina et al, 2021;Musdalipa et al, 2017;Putranto et al, 2018;Widiaswari, 2012), tetapi dinilai penting untuk melihat kepuasan dalam konteks pelayanan bagi publik atau masyarakat. Ketika pengguna layanan mengakses layanan yang disediakan oleh instansi pemerintah, maka mereka memiliki harapan untuk mendapatkan pelayanan yang baik.…”