The Effect of Service Quality on Perceived Trust Moderated by Digital Technology at PT. Pupuk Indonesia

Mara, Kevin; Hutabarat, Zoel

doi:10.2991/aebmr.k.220204.033

Cited by 3 publications

(2 citation statements)

References 59 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Mara & Hutabarat (2022). [16] The repayment performance of the business will be negatively impacted by the entrepreneur's lack of entrepreneurial competencies, the co-founders' lack of ability and skills, and the entrepreneur's lack of a proper education. The borrower's proper education level has a favourable effect on their ability to make payments.…”

Section: Word Of Mouth Communicationmentioning

confidence: 99%

Review of Literature on Factors Affecting Long-Term Business-to-Business Relationship – A Special Reference to Micro Manufacturing Units

Sheeri,

2023

IJCSBE

View full text Add to dashboard Cite

Purpose: By methodically synthesizing the body of knowledge on business-to-business (B2B) relationships and the long-term factors affecting these relationships, this research article aims to contribute predictions to future trends. Design: The areas that required additional research were identified using a systematic review of the literature and textual analysis of keywords and abstracts. Additionally, convenience sampling was used in the article's analysis, collection of secondary data from reliable sources, analysis, evaluation, writing, and publication of the understanding. Findings: This illustrative abstract map results from the review and shows the organizational level B2B relationship factors. The review highlighted the significance of additional research in B2B relationships, particularly in small manufacturing companies. Even though there have been numerous studies on the variables influencing business-to-business relationships, there is still room for more research into how enterprise attitudes toward service quality affect the development and maintenance of B2B relationships. Originality/Value: To the best of our knowledge, it also offers a review of the literature on the factors influencing B2B relationships, explains the exogenous and endogenous factors, and suggests a concept map. The study adds to the growing body of knowledge on business-to-business relationships. Paper Type: Review Paper.

show abstract

Section: Word Of Mouth Communicationmentioning

confidence: 99%

Review of Literature on Factors Affecting Long-Term Business-to-Business Relationship – A Special Reference to Micro Manufacturing Units

Sheeri,

2023

IJCSBE

View full text Add to dashboard Cite

show abstract

“…According to Lewis (1993); Mara & Hutabarat (2022), revealed that high service quality will lead to better customer satisfaction which in turn has an impact on future income levels. For this reason, many companies are trying to have superior service quality in order to be a leader in an increasingly fierce market competition (Lovelock & Wirtz, 2011).…”

Section: Literature Review Service Qualitymentioning

confidence: 99%

Service Quality Analysis Based on Customer Satisfaction and Customer Confidence Daarul Huda Santri Shop

Rijal

Sudarmiatin

Hermawan

2022

jmkli

View full text Add to dashboard Cite

The research objective is to describe service quality, customer satisfaction and trust; analyze the effect of service quality on customer satisfaction; analyze the effect of service quality on customer trust; analyze the effect of satisfaction on customer trust; analyze the effect of trust on customer satisfaction; analyze the effect of service quality on trust through customer satisfaction and analyze the effect of service quality on satisfaction through customer trust at Daarul Huda Santri Shop at Daarul Huda Islamic Boarding School Malang. This research uses explanatory research. The research population is all customers of the Santri Daarul Huda Store. This study used a Likert scale questionnaire which was distributed to 100 respondents. Random sampling technique is used to determine the respondents. This research concludes that in between trust and satisfaction, satisfaction factors include the suitability of expectations, interest in revisiting, willingness to recommend prioritizing related to service aspects at the Daarul Huda Santri Shop

show abstract

Business to Business Relationship in Micro Manufacturing Industry– A Case Study

Sheeri,

2023

IJCSBE

View full text Add to dashboard Cite

Purpose: Asia’s Micro manufacturing Industry confined to MSMEs are playing a vital role in self-employment and socio-economic development of country and is anticipated to grow more quickly. While presenting a broad overview of the B2B Relationship, this study analyses the possible growth opportunities for the micro manufacturing industry. Learn more about a few factors that will be important for the future development of the Indian micro manufacturing sector. To have a better understanding of the market, a SWOC study is conducted. In this analysis, we found that India's emerging micro manufacturing industry will experience rapid growth in the years to come. India's manufacturing industry has the potential to be worth US$ 1 trillion by 2025, and the country is anticipated to be one of the top three emerging economies. Design/Methodology/Approach: The circumstance of the case adds to the SWOC analysis of the present Micro manufacturing Industry. The study is based on secondary data from books, case studies, and articles on literature. Findings/Result: Micro manufacturing companies are working to improve their client satisfaction and service quality in order to increase B2B relationships. They are also using web marketing to offer a personalised shopping experience. The providers' increased efforts to build relationships with their clients will likely have a favourable impact on their trust, dedication, and contentment. Originality/Value: The case's discoveries will provide deeper understanding of Long term B2B relationship and help Micro manufacturing business to sustain continuous B2B relationship. Paper Type: Case Study

show abstract

The Effect of Service Quality on Perceived Trust Moderated by Digital Technology at PT. Pupuk Indonesia

Cited by 3 publications

References 59 publications

Review of Literature on Factors Affecting Long-Term Business-to-Business Relationship – A Special Reference to Micro Manufacturing Units

Review of Literature on Factors Affecting Long-Term Business-to-Business Relationship – A Special Reference to Micro Manufacturing Units

Service Quality Analysis Based on Customer Satisfaction and Customer Confidence Daarul Huda Santri Shop

Business to Business Relationship in Micro Manufacturing Industry– A Case Study

Contact Info

Product

Resources

About