“…In tourism literature, however, there are few studies on the relationship between psychological capital and emotional labor with job performance (Çolak, 2018;Nasurdin, et al, 2018;Kızanıklı & Çöp, 2017;Eşitti, 2015;Dönmez, 2014;Karatepe, 2014;Ünlü & Yürür, 2011). In studies carried out on tourism enterprises, it can be seen that psychological capital has an effect on organizational behaviour fields, such as job satisfaction, organizational commitment, organizational citizenship behaviour, organizational identification, worklife quality, job burnout, individual innovativeness, and career adaptability (Demir & Şen Demir, 2019;Safavi & Bouzari, 2019;Suna & Okun, 2019;Kodaş, 2018;Kumlu & Güçlü Nergiz, 2018;Kim, Perrewe, Kim, & Kim, 2017;Jung & Yoon, 2015;Paek, Schuckert, Kim, & Lee, 2015;Lin, 2013). The studies conducted in the tourism enterprises on emotional labor behaviours showed that emotional labor affected job satisfaction, service quality, intentions to quit, organizational citizenship behaviour, and emotional burnout (Genç & Gümüş, 2017;Kim, et al, 2017;Kaplan & Ulutaş, 2016;Yakar, 2015;Pala & Tepeci, 2014;Lu, Shih, & Chen, 2013).…”