journalofkoreaservicemanagementsociety
 2015
DOI: 10.15706/jksms.2015.16.2.001
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The Elaboration and Validation of a Scale to Measure Service providers’ Customer-Response Ability

Han Geun Lee1,
이호택 이호택2,
Young-Chan Kim3
et al.
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Cited by 1 publication
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