The emergence of e-learning and online-based training during the COVID-19 crisis: an exploratory investigation from Bangladesh

Shahriar, Shamsul Huq Bin; Arafat, S.M. Yasir; Islam, Intijamul; Nur, Jemal; Rahman, Saifur; Khan, Syful Islam; Alam, M. Sayeed

doi:10.1108/manm-01-2022-0007

Cited by 8 publications

(9 citation statements)

References 23 publications

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“…Factor loading value of H4 equals to 0.91, showed that blended learning (BL_RS) has directly significantly affected service performance which is consistent with the findings of Darkwa and Antwi (2021), Salman (2023), Wut et al, (2023), Shahriar et al, (2023). Factor loading value of H5 equals to 0.92, showed that job rotation (JR_RS) has directly significantly affected service performance which is consistent with the findings of Battini et al, (2022), Idris andWahyudi (2021), Molina-Castillo et al, (2023).…”

Section: Resultssupporting

confidence: 83%

“…After action review (AAR) with discussions after important activities, re cording suggestions, precautions, and knowledge gained from that task or using reflection techniques in exchanging new ideas and bringing them to a conclusion is collaborative learning (Sarfraz et al, 2023). In addition, Shahriar et al, (2023) suggested that the digital learning ecosystem offered flexibility in time, place, and pace, which provided essential convenience. For example, elearning has enabled organizations to quickly adopt the new normal, secure sustainable continuity of organizational development, and ensure decent work and growth within and across organizations.…”

Section: Literature Reviewmentioning

confidence: 99%

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Innovation Model of Human Resources Training and Development for the Hotel Industry From the Asean Standard Framework: A Case in Nakhon Ratchasima Province, Thailand

SUKSUTDHI

2024

GTG

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From the current global changes and the rapid development of innovation and technology, personnel development according to the previous approach may be insufficient for work. It is necessary to increase the skills of the workforce and improve work efficiency for higher quality. This research aims to study the training and development of human resources in the hotel industry in Nakhon Ratchasima Province at present, to study innovations in training and human resource development in the hotel industry and the ASEAN hotel industry standard framework, and to propose the innovation model for training and development of human resources in the hotel industry from the ASEAN standard framework. The findings suggest implementing the innovation model of resources training and development in the hotel industry by integrating modern technology and training techniques into use in developing staff in various forms that are in accordance with the ASEAN standard framework and hotel service standards to increase the hotel service quality and staff performance. The quantitative approach was employed by using structural equation modeling for path analysis. The data was collected by using questionnaires from 400 samplings from hotel staff in Nakhon Ratchasima Province. The model is consistent with empirical material in statistical significance. It can confirm that seven significant factors directly affect service performance which are job rotation, blended learning, practice training, classroom training, study tour for learning, learning through playing games, and teaching respectively and the new model was proposed for innovative development and training for the hotel staff. This research proposes an innovation process for hotels to implement the use of technology and techniques for human resources training and development. It can increase staff service performance, lead to positive guest experience and satisfaction, and lead to hotel revenue. However, the potential, the different hotel contexts and characteristics, and its organizational culture should be considered for the implementation.

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Section: Resultssupporting

confidence: 83%

Section: Literature Reviewmentioning

confidence: 99%

Innovation Model of Human Resources Training and Development for the Hotel Industry From the Asean Standard Framework: A Case in Nakhon Ratchasima Province, Thailand

SUKSUTDHI

2024

GTG

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“…This pandemic circumstance might have forced the organizations to adopt an online-based remote work culture, digital L&D practices such as online training and video-based lectures. It has facilitated many employees with the opportunity to work with flexibility (Shahriar et al ., 2022a) and to enjoy more leisure time for personal growth and development. Thus, employees or learners opportunely adapted MOOC platforms for SLD and skill development practices.…”

Section: Analysis Findings and Discussionmentioning

confidence: 99%

MOOC-based learning for human resource development in organizations during the post-pandemic and war crisis: a study from a developing country perspective

Shahriar¹,

Akter²,

Sultana³

et al. 2022

JRIT

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PurposeHuman resources (HR) management has encountered unforeseen obstacles and issues in recruiting, retaining, training and developing workforces under the “new normal” due to pandemic circumstances followed by the Russo–Ukrainian War and global economic turmoil. As the world is now well-equipped with technological advancements and internet-based connectivity, many pandemic disruptions have been avoided through rapid adaptation of technological systems. Despite the constructive outcomes of this contemporary approach to learning and development (L&D), this study explores the further depths of massive open online courses (MOOC) platform adoption in human resource development initiatives during pandemic times.Design/methodology/approachA qualitative research approach was adopted to understand the employee and HR perspective on the changes in L&D approaches in organizations. To gather the primary data, respondents were divided into two clusters; different sets of questionnaires were developed for interview sessions.FindingsResults suggest that employee L&D was much more improvised with distance or online learning, including organizational e-learning systems and MOOC platforms. To accomplish their HR development goals, organizations went through significant transformations during the Coronavirus pandemic; organizational attempts to initiate online training and MOOC-based learning fostered positive results in employee capacity development, process improvement, employee engagement and motivation.Originality/valueThis research will assist organizations in developing interactive training methods as an effective replacement for traditional training. Additionally, it will assist readers, practitioners and HR specialists in understanding how MOOCs are changing the L&D ecosystem.

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“…There is not even a single cell phone or television in many households in remote areas of many developing nations, let alone Internet access (Chauhan et al, 2021). Almost every nation has chosen the most popular e-learning strategies and is considered successful at times (Shahriar et al, 2022b). Even though the e-learning boom is here to stay, the method indicates the growing division between the students living in remote rural areas with their urban counterparts receiving education through online platforms.…”

Section: Students' Satisfaction With Digital Classroommentioning

confidence: 99%

“…, 2021). Almost every nation has chosen the most popular e-learning strategies and is considered successful at times (Shahriar et al. , 2022b).…”

Section: Background Of the Studymentioning

confidence: 99%

Determinants of students’ satisfaction with digital classroom services: moderating effect of students’ level of study

Momen

Sultana

Hoque

et al. 2023

AAOUJ

Self Cite

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PurposeLike every other sector, educational institutions have also been suffering immensely due to COVID-19 pandemic. Many educational institutions are now adopting digital classroom services. However, an online platform with the need for appropriate technology and infrastructure from the students’ perspective poses a severe challenge to developing countries like Bangladesh. The paper aims to figure out the relevant factors that affect the extent of student satisfaction with digital classroom services at the school and tertiary levels.Design/methodology/approachIt is a quantitative study of 450 students from Bangladesh who encountered online classes during the pandemic of COVID-19. An equal number of students from all levels, including schools, colleges and tertiary stages, participated in the survey. Exploratory and confirmatory factor analyses are used to interpret the data. Structural equation modeling using AMOS graphic software is incorporated to test the study’s hypothesis.FindingsAmong all the four determinants of student satisfaction during this critical era, all levels look satisfied with the three underlying influences: technological, convenience and resource-related factors. However, school-level students found the digital classroom services abrasive with Internet connectivity and technical structures during online classes and exams.Research limitations/implicationsA comprehensive study can assess the difference between private and public university students in this regard. In addition, the impact of gender and/or location (rural/urban area) can be assessed by using the same model of the study.Practical implicationsHaving the experience of the students’ satisfaction level during this pandemic, the government, educational institutions and other stakeholders can take away the findings of the results to have a better plan for Internet-based education at every level.Originality/valueThe study is unique to see the readiness of developing nations such as Bangladesh to focus on the sudden uncertainty like a pandemic in introducing the digital education platform. The study can add value to achieving the country’s sustainable development goal of becoming a digitally enabled regional education hub.

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The emergence of e-learning and online-based training during the COVID-19 crisis: an exploratory investigation from Bangladesh

Cited by 8 publications

References 23 publications

Innovation Model of Human Resources Training and Development for the Hotel Industry From the Asean Standard Framework: A Case in Nakhon Ratchasima Province, Thailand

Innovation Model of Human Resources Training and Development for the Hotel Industry From the Asean Standard Framework: A Case in Nakhon Ratchasima Province, Thailand

MOOC-based learning for human resource development in organizations during the post-pandemic and war crisis: a study from a developing country perspective

Determinants of students’ satisfaction with digital classroom services: moderating effect of students’ level of study

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