The impact of artificial intelligence capabilities on servitization: The moderating role of absorptive capacity-A dynamic capabilities perspective

Abou-Foul, Mohamad; Ruiz-Alba, J.; López-Tenorio, Pablo J.

doi:10.1016/j.jbusres.2022.113609

Cited by 81 publications

(23 citation statements)

References 130 publications

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“…For instance, Paiola et al (2021) argue that based on digital technologies such as the Internet of Things (IoT), the application of the green servitization strategy in the automotive sector will result in higher productivity outcomes. Abou-Foul et al (2023) state that the use of data analytics with the support of artificial Intelligence (AI) can provide green solutions to customers and address the more prominent social challenges. Therefore, the purpose of practicing green servitization is to increase eco-How servitization affects firm performance efficiency, that is, to innovate products and services with fewer resources and less waste and pollution (Doni et al, 2019;Hao et al, 2021).…”

Section: Green Servitization and Sustainable Servitizationmentioning

confidence: 99%

“…(2021) argue that based on digital technologies such as the Internet of Things (IoT), the application of the green servitization strategy in the automotive sector will result in higher productivity outcomes. Abou-Foul et al. (2023) state that the use of data analytics with the support of artificial Intelligence (AI) can provide green solutions to customers and address the more prominent social challenges.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

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How servitization affects firm performance: the moderating roles of corporate social responsibility and green innovation

Yang,

Luo,

Feng

et al. 2023

JMTM

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PurposeThis study aims to examine how degree of servitization and breadth of servitization affect the firm performance, and the moderating roles of corporate social responsibility (CSR) and green innovation.Design/methodology/approachThe hypotheses are tested using panel data regression models from 2010 to 2020 based on 10,539 firm-year observations from 2,362 Chinese listed manufacturers.FindingsConsidering the classification of servitization, the results show that both degree and breadth of servitization have positive impacts on firm performance. In addition, CSR strengthens these impacts, while green innovation only strengthens the impact of degree of servitization on firm performance.Practical implicationsThis study suggests that manufacturers should obtain greater profits by actively implementing the servitization strategy, and effectively take their social responsibility by achieving value co-creation with stakeholders. Also, they should carry out green innovation, develop green products and provide eco-friendly services.Originality/valueThis study contributes to the servitization literature by deepening the understanding of the value creation effect of services based on the service-oriented logic. Also, this study contributes to the sustainability literature stream by revealing the moderating roles of CSR and green innovation based on the stakeholder theory.

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Section: Green Servitization and Sustainable Servitizationmentioning

confidence: 99%

Section: Theoretical Backgroundmentioning

confidence: 99%

How servitization affects firm performance: the moderating roles of corporate social responsibility and green innovation

Yang,

Luo,

Feng

et al. 2023

JMTM

View full text Add to dashboard Cite

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“…to recognize, assimilate and apply it (Cohen and Levinthal, 1990). Despite theoretical debates (Senivongse et al, 2019), AC is widely accepted as a dynamic capability [4] (Lane et al, 2006;Apriliyanti and Alon, 2017;Zhang et al, 2019;Abou-Foul et al, 2023), as it allows organizations to enhance their abilities to learn, transfer and use external knowledge (Vargas and Muratalla, 2017). This contributes to the Business models in a transition economy reconfiguration of the ordinary capabilities they possess (Roberts et al, 2012;Zapata and Mirabal, 2018;Zapata Rotundo and Hern andez Arias, 2018).…”

Section: Theoretical Background and Hypotheses Development 21 Absorpt...mentioning

confidence: 99%

“…, 2021; Pang et al ., 2022). Current literature reports that high levels of absorptive capacity can help organizations identify new opportunities, drive innovation and create value by using knowledge-based assets more efficiently, sensing technological change and working to reconfigure functional capabilities (Abou-Foul et al ., 2023). However, although some research acknowledges the critical role of AC in driving model change (Miroshnychenko et al.…”

Section: Introductionmentioning

confidence: 99%

Disentangling the relationship between business model, absorptive capacity, differentiation strategy and performance. Evidence from a transition economy

Gerdoçi

Busho

Lena

et al. 2023

EJIM

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PurposeThis paper explores the relationships between firm absorptive capacity, novel business model design (NBMD), product differentiation strategy and performance in a transition economy.Design/methodology/approachThe study uses structural equation modeling (SEM) to analyze firm-level data from a unique sample of Albanian manufacturing and service firms.FindingsThe study shows that absorptive capacity enables and shapes the NBMD that, in turn, leads to performance gains. The authors also find that the NBMD capacity mediates the impact of realized absorptive capacity on performance, whereas product differentiation strategy moderates the relationship between new business model and performance.Research limitations/implicationsAll variables were measured based on a self-assessed scale leading to potential method bias. Also, based on relevant literature, the study focuses on only one type of business model (BM) design.Practical implicationsSince dynamic capabilities are the foundation of NBMD, firms should invest carefully in developing such capabilities. Thus, the study results provide an integrative framework for understanding the role of absorptive capacity in NBMD adoption and for explaining the relationship between NBMD adoption and performance, an aspect that helps organizations in a dynamic environment.Originality/valueThis study strives to investigate the relationships between absorptive capacity, business model design, product strategies and performance by answering the call of Teece (2018) to “flesh out the details” of such relationships.

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“…As stated by Eggers and Kaplan (2013), these configurations are regularly maintained by assimilating experiences into routines and the routines into capabilities. The ordinary or operational capabilities provide these initial configurations as input to dynamic capabilities (Abou-Foul et al , 2023). As mentioned by Daniel et al (2014), the dynamic capabilities are the organizational and strategic routines that create or change the resources or capabilities.…”

Section: Introductionmentioning

confidence: 99%

The interplay of knowledge management, operational and dynamic capabilities in project phases

Salwan

Patankar²,

Shandilya³

et al. 2023

VJIKMS

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Purpose Project delivery organizations (PDO) have to develop competitive advantage against new entrants. This study aims to explore the knowledge conversion transactions proposed by Nonaka and Takeuchi (1995) in project phases through the interplay of dynamic and operational capabilities. This study is based on a case study for a PDO in the engineering industry. Design/methodology/approach This study proposes a model of dynamics between the constructs, and its illustration with a case study of a PDO. The research extends the socialization, externalization, combination and internalization (SECI) model of knowledge management (KM). Findings This study provides an overview of existing research related to the constructs like applicability of operational and dynamic capabilities, knowledge configuration and knowledge management processes to individual projects delivered by a PDO for its clients. Further, this study provides an overview of the knowledge configuration adopted by an organization and how it helps to build the competitive advantage of an organization. Research limitations/implications This study proposes a model for applying the constructs to each of the phases of a project. It then illustrates the knowledge value chain in a PDO in the field of engineering projects with detailed insights into the steps of sensing, seizing and sharing knowledge across the project life cycle. Practical implications Project-based firms can use the learnings and create their own SECI model linking the conceptual model of KM and PDO and KM value chain. Social implications In social projects implementation, this conceptual model and process will be helpful in building efficiency and effectiveness. Originality/value This case study presents the knowledge value chain in a PDO in the field of engineering projects with detailed insights into the steps of sensing, seizing and sharing knowledge across the project life cycle.

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The impact of artificial intelligence capabilities on servitization: The moderating role of absorptive capacity-A dynamic capabilities perspective

Cited by 81 publications

References 130 publications

How servitization affects firm performance: the moderating roles of corporate social responsibility and green innovation

How servitization affects firm performance: the moderating roles of corporate social responsibility and green innovation

Disentangling the relationship between business model, absorptive capacity, differentiation strategy and performance. Evidence from a transition economy

The interplay of knowledge management, operational and dynamic capabilities in project phases

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