The impact of knowledge management process and business intelligence on organizational performance

Abstract

The aim of this study was to study the relationship between knowledge management in its operations; including knowledge generation, knowledge sharing, knowledge usage and business intelligence; including OLAP, data mining on the performance of organizations in the branches of the Housing Bank in Irbid, Jordan. A total of 126 questionnaires were distributed to the sample of the study. A multiple regression analysis was used to test the hypotheses of the study. The study concludes that there was a positive relationship between the knowledge management processes and the performance of organizations. Moreover, the components of business intelligence had positive impacts on the performance of organizations. The results have some enormous implications for the banking sector of Jordan.

The Effectiveness of Knowledge Management and Export Performance among Malaysian SMEs: Mediated by Innovation

“…Knowledge is essential to the organization as it could work as the source for the organization to survive in the competitive market. It is the main engine of economic growth and the catalyst for technological progress and productivity (Abusweilem & Abualous, 2019). Knowledge management (KM) as a concept has become important because of the growing awareness of the importance of knowledge for the organization's prosperity and survival (Byukusenge & Munene, 2017).…”

“…Knowledge dissemination is also defined as the processes and methods of the organization to disseminate and transfer knowledge among employees to use and develop it to generate new knowledge (Dalkir, 2005;Obeidat, Abualoush, Irtaimeh, Khaddam, & Bataineh, 2018). Knowledge sharing is one of the most important elements of successful knowledge management because it covers the differences that cannot be achieved from other knowledge management processes, and is critical for the proper utilization and use of knowledge assets (Abusweilem & Abualous, 2019). Knowledge sharing has a direct impact on other knowledge processes such as knowledge integration and generation (Masa'deh, Obeidat, & Tarhini, 2016) the process of knowledge sharing is done through people sharing implicit and explicit knowledge which generates new knowledge (Hsiao, Chen, & Chang, 2011).…”

“…Bhatt (2001) stated that it is important for knowledge application to be carried within the organizations as it allows the organizations to be more active and create value. Effective application of the knowledge and its efficiency knowledge application is to ensure the achievement of the objectives of the organization efficiently and effectively (Abusweilem & Abualous, 2019). In general, knowledge application is the process involving the actual use of knowledge for decision making and problem solving (Gold, Malhotra, & Segars, 2001).…”

https://jusst.org/the-effect-of-strategic-management-on-organizational-performance-the-mediating-role-of-knowledge-sharingin-private-universities-in-kuwait/

“…Henry ( 2004) summarizes five models that reflect the richness of organization performance : (1) the target model, measures effectiveness from achieving goals and objectives; (2) system model, focus organization system measurement from inputs, convert the process to outputs; (3) the strategic departments model is the satisfaction of external and internal stakeholders to ensure effectiveness; (4) the model of competing values extends to the organization of past models and methods as a set of competing values; and (5) Ineffectiveness model assumes that it is more reliable to identify problems and errors in institutions. Abusweilem and Abualoush (2019) examined the relationship between knowledge management processes including knowledge generation, knowledge sharing, knowledge use, and business intelligence on the performance of housing bank branches in Irbid, Jordan. The study population consists of all the Housing Bank for Trade branches operating in Irbid, with 15 branches.…”

A Conceptual Model of Business Intelligence System Adoption for the Textile and Apparel Industry in Pakistan

“…To cope with these challenges, industry is prone to adopt modern systems and technologies to offer best incentives to the customers with a view to achieve market leadership [3]. As a result modern systems and technologies produce a large amount of data, which reveals, there is more competition in contemporary's trade patterns [6]. To preserve the competitiveness of industries, business decisions must necessarily be supported by high quality and prompt information about events within and outside the industry [7].…”