The impact of volunteer experience at sport mega‐events on intention to continue volunteering: Multigroup path analysis

Abstract

This study examined the impacts of volunteers’ motivation and satisfaction through Olympic/Paralympic volunteering experiences on their intention to volunteer for future community events and the moderating role of previous volunteering experience in the relationships among motivations, satisfaction, and intention to continue volunteering. A sample of volunteers (N = 4,824) was drawn from the data collected by Nielsen during the Rio 2016 Olympic and Paralympic Games. Responses from a total of 25 items of volunteer motivations, satisfaction, future intention to volunteer, and previous experience status were used for the study's analyses. Path analysis revealed that among the total sample, motivations had direct and indirect (through satisfaction) effects on intention to volunteer. Results of multigroup path analysis showed that the relationships among motivations, satisfaction, and intention vary by returning and first‐time volunteers, supporting the moderating role of prior volunteering experience in the path model. This study provides a systematic examination of how volunteer motivations and satisfaction may operate differently or similarly between returning and first‐time volunteers.

Perceived organizational support on episodic volunteers' affective and behavioral outcomes: a case of the 2016 Rio Olympic Games

“…The measurement items were largely originated from relevant studies (e.g. Alexander et al , 2015; Bang et al , 2019). That is, the survey instrument was developed based on instruments validated in previous studies, with some modifications and revisions made by the researchers and partner organization.…”

“…Although Brazilians involvement in sport volunteering has been minimally documented in the English scientific literature (see Bang et al , 2019), a few studies published in the Portuguese language have examined the motivation of sport volunteers at different SMEs (e.g. Couto et al , 2015; Oliveira and Coata, 2016; Pereira and Cavalcante, 2018).…”

“…Being unique from regular service volunteers working for nonprofit organizations, volunteering at sport events, especially SMEs (e.g. the Olympic and Paralympic Games and the FIFA World Cup), is relatively episodic as individuals provide temporary help for a limited period of time rather than on a continuous basis (Bang et al , 2019). At first glance, the POS application to an episodic volunteer setting could be presumed that POS would not be a strong contributor to volunteers' enhanced satisfaction and attitude toward volunteering.…”

“…According to Eisenberger et al (2001), high POS leads the individuals to feel obligated to repay the organization through an improved level of work engagement and reduced withdrawal behavior for the favorable supportive treatments, eliciting the norm of reciprocity (Settoon et al, 1996). However, because SMEs are typically Volunteers' affective and behavioral outcomes high-profile international events held periodically in different host countries (Bang et al, 2019), most local volunteers at an SME have less of a chance to return to volunteer for its future event, being unable to serve the reciprocity norm. Nonetheless, volunteers' positive outlook and attitude toward volunteering and job satisfaction resulted from the support and recognition received from the event organization (i.e.…”

Gotong Royong in Organization

“…Interdependence theory explains the conceptualization of structure and process that take place in interpersonal relation, which was proposed by Thibaut & Kelley in Bang [23] to explain the emergence of interdependence. The study of relation is considered as important as the study of the individual that is involved in that relation.…”