The Influence of User’s Trait on Public e-Service Usage: A Self-Service Technology Perspective

Chang, Chih-Hao

doi:10.5539/ass.v7n7p3

Cited by 7 publications

(9 citation statements)

References 15 publications

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“…It is necessary to administer the potential items to a representative sample in order to examine how well the items confirm expectations related to the structure of the measure in question [15]. The scale has been consistently administered and the psychometric properties of this scale have been highly reliable.…”

Section: B Scale Developmentmentioning

confidence: 99%

“…Even though, Richmond and McCroskey [5] have systematically developed a valid and reliable 19-point continuum ranging from Tell (1-10), through Sell (11)(12)(13)(14)(15)(16), through Consult (17)(18)(19)(20)(21)(22), and to Join (23)(24)(25)(26)(27)(28), the items were not highlighted. The subjects were simply asked to circle the MCS under which they are working.…”

mentioning

confidence: 99%

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Validity and Reliability of the Management Communication Style Scale

Rozilah¹,

Muhammad²,

Kamaluddin³

2013

IJSSH

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Section: B Scale Developmentmentioning

confidence: 99%

mentioning

confidence: 99%

Validity and Reliability of the Management Communication Style Scale

Rozilah¹,

Muhammad²,

Kamaluddin³

2013

IJSSH

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“…Eastlick et al (2013) suppress two of the three items used, but do not provide information about which of were refined in their procedure. Chang (2011) does not indicate either which is the eliminated indicator of the three used in his scale. In addition, the scale of Curran and Meuter (2005) is an adaptation of the original scale, without being literally the same.…”

Section: Measuring Scalementioning

confidence: 99%

“…Most of these studies have been based on samples of the USA population, with only five studies from outside this country, representing Germany (BERGER, 2009), Australia (WESSELS; DRENNAN, 2010), Brazil (GARCIA;SANTOS, 2011), Holland (GELDERMAN;GHIJSEN;DIEMEN, 2011) and Japan (CHANG, 2011). Samples of all analyzed studies were represented by the following individuals: college students (3 samples), bank customers (3) clients of shops (3) …”

Section: Measuring Scalementioning

confidence: 99%

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Validación de la escala de necesidad de interacción social entre cliente y prestador de servicios

López-Bonilla

2014

RBGN

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With the consolidation of the services sector in the global economy, we need to study further the relationship between customer and service provider. This paper analyzed the validity and reliability of the need for social interaction between customer and service provider. This scale has been made by Dabholkar (1996), from the ideas of Langeard et al. (1981). There are relatively few studies with this scale, therefore this construct should be taken into account in future research about service interaction. This study is based on a sample of 819 undergraduates. The results suggest that the Need of Social Interaction is a brief, simple and reliable scale.Keywords: Service interactions. Service provider. Customer. Scale. RESUMENCon la consolidación del sector de los servicios en la economía mundial, es preciso estudiar en mayor profundidad la relación entre cliente y prestador de servicios. Este trabajo analiza la validez y la fiabilidad de la escala de necesidad de interacción social entre empleados y clientes. Esta escala ha sido creada por Dabholkar (1996), a partir de las ideas de Langeard et al. (1981). Hay relativamente pocos estudios sobre esta escala, aunque este constructo debería ser tenido en cuenta en futuras investigaciones sobre la interacción de servicios. Este estudio se ha basado en una muestra de 819 estudiantes universitarios. Los resultados sugieren que la escala de necesidad de interacción social es un instrumento de medida breve, simple y fiable.Palabras claves: Interacciones de servicio. Prestador de servicios. Cliente. Escala.

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E-Government Portal Characteristics and Individual Appeal: An Examination of E-Government and Citizen Acceptance in the Context of Local Administration Portals

Wirtz

Piehler

Daiser

2015

Journal of Nonprofit & Public Sector Marketing

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E-government applications have become an important interface between citizens and public administration. However, quantitativeresearch on e-government usage shows a tendency toward generic research models and in part lacks statistical rigor. Especially mediating conditions are often not taken into account appropriately. This contribution addresses this gap and provides a conceptually extended model of technology acceptance in the context of online city portals. The proposed model is tested with a large sample (n = 1,273) using structural equation modeling. Ease of use, usefulness, and privacy were found to be determinants of e-government portal acceptance, which in turn determines continuance intention of e-government portals. Furthermore, Internet competence and need for personal interaction were found to be direct determinants of continuance intention on the level of individual user appeal. The findings are discussed in terms of theory, and implications for public managers of online city portals are derived.

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The Influence of User’s Trait on Public e-Service Usage: A Self-Service Technology Perspective

Cited by 7 publications

References 15 publications

Validity and Reliability of the Management Communication Style Scale

Validity and Reliability of the Management Communication Style Scale

Validación de la escala de necesidad de interacción social entre cliente y prestador de servicios

E-Government Portal Characteristics and Individual Appeal: An Examination of E-Government and Citizen Acceptance in the Context of Local Administration Portals

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