The intellectual basis of servitization: A bibliometric analysis

Martn-Pea, Mara Luz; Pinillos, Mara-Jos; Recio, Luisa Eugenia Reyes

doi:10.1016/j.jengtecman.2017.01.005

Cited by 23 publications

(17 citation statements)

References 95 publications

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“…Others have mapped the entire field (Boehm and Thomas, 2013;Lightfoot et al, 2013;Velamuri et al, 2011). Only Martín-Peña et al (2017) and Hsu and Chiang (2014) provide bibliometric analyses of servitization and SSME, respectively.…”

Section: Structuring the Domainmentioning

confidence: 99%

Structuring servitization-related research

Rabetino

Harmsen

Kohtamäki

et al. 2018

IJOPM

243

238

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Purpose The purpose of this paper is to organize and connect past research from different servitization-related scholarly communities. Design/methodology/approach This study reviews more than 1,000 articles by combining author co-citation and qualitative content analyses. Findings The structure and boundaries of the field are mapped, and the characteristics of the three identified servitization-related communities are assessed qualitatively. These three communities are product-service systems, solution business, and service science. The findings demonstrate that a narrow range of theories and qualitative methods dominate in existing research. Originality/value Through the lens of the sociology of science, this review critically evaluates servitization-related research and offers a list of themes that are considered important to the future development of the field. Regarding future research, the main recommendations are as follows: increasing the use of well-established theories from adjacent mature fields, borrowing ideas from different research communities to stimulate knowledge accumulation within and across communities, and reducing the level of description while increasing the number of confirmatory, quantitative, and longitudinal research designs. Finally, the development of formal structures for socialization (e.g. conferences and special issues) could allow the field to achieve a greater degree of scientific maturity and would influence the direction and pace of the development of servitization-related research.

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Section: Structuring the Domainmentioning

confidence: 99%

Structuring servitization-related research

Rabetino

Harmsen

Kohtamäki

et al. 2018

IJOPM

243

238

View full text Add to dashboard Cite

show abstract

“…There are two reasons that make the incorporation of service relevant: firstly, the need to improve understanding of operations strategy in companies from the service sector, and secondly, the possibility that value may be created in manufacturing businesses by adding services which better the functionality and sustainability of manufactured products. Thus, interest in the study of servitization has grown in the literature (Martín-Peña et al 2017;Zhou et al 2020). As such, production/operations systems are called to actively participate in service.…”

Section: Topic Perspectivesmentioning

confidence: 99%

Trends and challenges in operations strategy research: Findings from a systematic literature review

Vivares¹,

Avella²,

Sarache³

2022

cuadernosgestion

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Operations strategy is a mature field and requires novel insights for further research and practitioners in companies. To fill this gap, 280 articles were analyzed, by way of a systematic literature review, considering two approaches: topic perspectives (content, process, and competitive priorities), and research paradigms (analysis perspective, general methodology, research design, research typology, and alternative paradigms). Eight challenges were identified and discussed to make novel contributions to cutting-edge knowledge. Among other things, it was found that people’s perceptions of object reality prevail as the dominant paradigm, regarding the source and type of information used. In this sense, the literature suggests additional investigation through the direct observation of object reality and experimental studies, in which the action research approach could play an important role as an alternative paradigm. Additionally, considering Industry 4.0 advances, new research opportunities have emerged which permit artificial reconstruction of object reality to support decision-making. The main contribution of this study is to discuss eight challenges by which to improve research relevance and make both academic and practical contributions. Moreover, several useful data for researchers are provided, including statistics regarding response rates in survey research (dominant paradigm). Finally, these findings can be used to perform further research with additional functional strategies in the companies.

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“…Industrial firms are being more focused on servitisation (Martín-Peña et al , 2017) and the delivery of advanced services (Baines and Lightfoot, 2013) that require new marketing capabilities (Day, 2011) and a better hiring and training of employees.…”

Section: Sustainable Business Models: Integrating Employees Customers and Technologymentioning

confidence: 99%

Guest editorial

Ruiz-Alba

Peña

2020

JBIM

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"Sustainable business models: integrating employees, customers and technology". In this edition of International Conference, following a competitive blind review process, papers from 126 authors and 25 countries were ultimately accepted. The best papers of the Conference were invited to submit to this Special Issue, and we were also open to direct submissions from other authors. We present here the 17 accepted papers for publication in this Special Issue. We expected to receive studies that, from a practical approach, paid particular attention to practitioners' problems, connecting marketing research and the real business world (Mora Cortez and Johnston, 2017). We sought contributions that helped to understand the importance of sustainable business models, and, in particular, how they can be supported by the integration of employees, customers and technology. Such integration should foster value creation in a sustainable way, capturing value with profitability and sharing value with a positive contribution to society without compromising future generations (Elkington, 1998). Business models describe the basis upon which the firm creates, provides and captures value (Osterwalder and Pigneur, 2010) and sustainable business models should create value for multiple stakeholders (Baldassarre et al., 2017). In fact, the integration of employees, customers and technology has been identified as one of the main research topics in the near future (Ostrom et al., 2015), as value is created by inputs from multiple actors. Resource integration is something that should be achieved (Kleinaltenkamp et al., 2012) and the level of complexity requires the right balance between roles and resources. Consequently, it is an important proposition that this debate should be addressed in the B2B context.

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The intellectual basis of servitization: A bibliometric analysis

Cited by 23 publications

References 95 publications

Structuring servitization-related research

Structuring servitization-related research

Trends and challenges in operations strategy research: Findings from a systematic literature review

Guest editorial

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