The Mediating Effect of Kaizen between Total Quality Management (TQM) and Business Performance

Shan, Ang Wei; Ahmad, Md Fauzi; Nor, Nik Hisyamudin Muhd

doi:10.1088/1757-899x/160/1/012012

Cited by 6 publications

(6 citation statements)

References 22 publications

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“…Prior literature reveals that manufacturing companies require distinguishing themselves in the market by stressing quality and perpetual product and service enhancement as a critical component for future preservation and performance (Shan et al, 2016). Kaizen is one of the well-recognized methods in continuous improvement that encourages creative thinking.…”

Section: Overall Work and Quality Of Servicesmentioning

confidence: 99%

Evaluating the Five Kaizen Success Measurements Through Employees Work Improvement and Its Effects on Overall Work and Quality of Services: Empirical Study of Insurance Companies in Jordan

Omoush

Moflih²,

Almetrami³

2020

IRMM

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The study aimed to understand the impact of the five Kaizen success measurements (organizational policy and awareness, education and training, cultural factors, internal processes assessment and recognition) on the overall quality of work and the quality through by employees work improvement as mediated factor on insurance companies in Amman. The study used a questionnaire to gather data from distributed on the 200 employees used random sample was applied to the population of this study consisting of all executives, department managers and employees of the insurance companies in Amman, Jordan. The questionnaire consists of three sections. Least square-structure equation modeling (PLS-SEM) program was chosen and used in this study in an effort to examine and test the data associated with the hypotheses. The results show Kaizen methods positively effect on the employee work improvement of the companies of. The kaizen implement employee work improvement positively effect on overall work and quality of service, Kaizen implementation positively affects overall work and quality of service, Employee work improvement on overall work and quality of service is partially mediated between kaizen implementation and on overall work and quality of service of Insurance companies in Jordan. Additionally, small companies can use Kaizen to enhance the overall work with low cost compared to other methods of improvement, which can be of a high cost that small companies cannot afford.

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Section: Overall Work and Quality Of Servicesmentioning

confidence: 99%

Evaluating the Five Kaizen Success Measurements Through Employees Work Improvement and Its Effects on Overall Work and Quality of Services: Empirical Study of Insurance Companies in Jordan

Omoush

Moflih²,

Almetrami³

2020

IRMM

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“…The KAIZEN concept is based on the idea that there is always room for improvement in a process. Originally used in the manufacturing sector, the KAIZEN concept now appears often in-service industries, such as office, aviation, hotel and hospital services (Saleem, et al , 2012; Shan et al , 2016; Mazzocato et al , 2016).…”

Section: Introductionmentioning

confidence: 99%

Introducing the “5S-KAIZEN-TQM” approach into public hospitals in Egypt

Ishijima¹,

Nishikido

Teshima

et al. 2019

IJHCQA

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Purpose The purpose of this paper is to identify how the introduction and dissemination of the 5S-KAIZEN-TQM approach positively influence the Egyptian health sector and its sustainability. It also seeks to encourage effective and efficient introduction of the 5S-KAIZEN-TQM approach into the health sectors of low- and middle-income countries. Design/methodology/approach The pilot program introducing the 5S-KAIZEN-TQM approach into five Egyptian public hospitals spanned over 13 months from January 2016 to February 2017. During the pilot program, a series of interventions occurred to introduce the approach, such as seminars on the 5S and KAIZEN approach, consultation visits and progress report meetings. Data and information were collected through conducting interviews, observing directly and evaluating the implementation progress of 5S-KAIZEN-TQM activities. Findings The study identified the following factors in effective and efficient dissemination of 5S-KAIZEN-TQM activities in the Egyptian health sector: restructuring the quality management structure to establish Quality Improvement Teams and Work Improvement Teams in hospitals, generating strong leadership and commitment among leaders, conducting effective in-house trainings on the 5S-KAIZEN-TQM approach, monitoring and following up on 5S-KAIZEN-TQM activities and introducing the 5S-KAIZEN-TQM approach using non-clinical sections, which could also influence the sustainability of the activities. Originality/value This study holds value in its clarification of meaningful ways to disseminate and encourage the sustainability of the 5S-KAIZEN-TQM approach in Egyptian public health facilities. Moreover, officials from the Ministry of Health and Population and hospital managers in Egypt can use the findings to plan and disseminate this approach nationwide.

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“…Organizations need to continuously make improvements. Kaizen helps increase employees’ efficiency, reduce costs, and enhance customer’s experience ( Shan et al, 2016 ).…”

Section: Literature Analysismentioning

confidence: 99%

Achieving Operational Excellence Through Artificial Intelligence: Driving Forces and Barriers

2021

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This paper presents an in-depth literature review on the driving forces and barriers for achieving operational excellence through artificial intelligence (AI). Artificial intelligence is a technological concept spanning operational management, philosophy, humanities, statistics, mathematics, computer sciences, and social sciences. AI refers to machines mimicking human behavior in terms of cognitive functions. The evolution of new technological procedures and advancements in producing intelligence for machines creates a positive impact on decisions, operations, strategies, and management incorporated in the production process of goods and services. Businesses develop various methods and solutions to extract meaningful information, such as big data, automatic production capabilities, and systematization for business improvement. The progress in organizational competitiveness is apparent through improvements in firm’s decisions, resulting in increased operational efficiencies. Innovation with AI has enabled small businesses to reduce operating expenses and increase revenues. The focused literature review reveals the driving forces for achieving operational excellence through AI are improvement in computing abilities of machines, development of data-based AI, advancements in deep learning, cloud computing, data management, and integration of AI in operations. The barriers are mainly cultural constraints, fear of the unknown, lack of employee skills, and strategic planning for adopting AI. The current paper presents an analysis of articles focused on AI adoption in production and operations. We selected articles published between 2015 and 2020. Our study contributes to the literature reviews on operational excellence, artificial intelligence, driving forces for AI, and AI barriers in achieving operational excellence.

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The Mediating Effect of Kaizen between Total Quality Management (TQM) and Business Performance

Cited by 6 publications

References 22 publications

Evaluating the Five Kaizen Success Measurements Through Employees Work Improvement and Its Effects on Overall Work and Quality of Services: Empirical Study of Insurance Companies in Jordan

Evaluating the Five Kaizen Success Measurements Through Employees Work Improvement and Its Effects on Overall Work and Quality of Services: Empirical Study of Insurance Companies in Jordan

Introducing the “5S-KAIZEN-TQM” approach into public hospitals in Egypt

Achieving Operational Excellence Through Artificial Intelligence: Driving Forces and Barriers

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