The Process of Verbal Communication in Ethnic Malay and Batak: A Case Study

Abstract

Communication skills are the main requirements that must be mastered by the counselor in the individual counseling process. The success of the counseling process is determined by the counselor's communication skills, both verbal and nonverbal communication. Individual counseling processes are firmly rooted in the context of complex communication, an understanding of verbal and nonverbal communication becomes very important. The counselor must understand the cultural differences brought by the counselor and the client's culture so that the goals in the counseling process are achieved. The purpose of this study is to describe the verbal communication of Malay, and Batak counselors. This type of research is qualitative research with a descriptive approach, which is to describe or describe the phenomenon of the field in depth. Data collection in this study uses documentation in the form of a counselor's voice recording in the counseling process. Sound recordings in individual counseling have received permission from the counselee. The subjects in this study were counselors with Malay and Batak backgrounds. The results showed that the verbal communication of Malay and Batak counselors in the counseling process used the languages and dialects of their respective regions namely MJ counselors with Malay dialects and regional languages and RMD counselors with Batak dialects and regional.

Guru BK perempuan Jawa-Melayu dan laki-laki Batak lebih mempengaruhi self-disclosure konseli

“…Dengan kata lain, dalam hal ini menuntut seorang guru BK harus dapat menumbuhkan rasa kepercayaan dari siswa dalam pelaksanaan layanan bimbingan konseling. Hal ini mirip dengan pendapat Nelyahardi et al, (2019) bahwa dalam proses konseling konselor hendaknya peka terhadap perbedaan budaya, suku, bahasa yang dibawa oleh konseli dalam proses konseling agar tujuan dalam konseling dapat terwujud, yaitu terentaskannya permasalahan konseli sehingga kehidupan konseli menjadi efektif dalam kesehariannya.…”