The Relationship Between Promoting the Human Factors in Quality Management Systems and Improving Organizational Performance of Small and Medium Enterprises in Albania

Quality management approaches and their impact on firms׳ financial performance – An Australian study

“…Ahire and Golhar (1996) and Anthony et al (2005) have claimed that quality management practices would provide benefits to SMEs as they had for large enterprises. However, it is argued that the ability to implement QM practices differs between large enterprises and SMEs (Anthony et al, 2005;El Shobery et al, 2010;Kalia and Ilir, 2012;Khalid and Irshad, 2011), resulting in different outcomes (Agarwal et al, 2013). Khalid and Irshad (2011) used a case study involving a textile manufacturer in Pakistan to highlight limitations in human resources and lack of involvement from non-production business functions as critical obstacles for SMEs.…”

TQM techniques as an innovative approach in sport organisations management: toward a conceptual framework

“…They pointed out that implementation of quality programs by organisations, in majority of cases, brings more benefits than costs, respectively the benefits overcome the costs made for their implementation. Implementation of quality programs in almost all cases showed a positive result and they were related with the organisational survival and growth (Kalia and Elmazi, 2012). Implementing quality programs usually shows improvement in costumers satisfaction and employee satisfaction, higher improvement in service quality, increased market share, improved efficiency and productivity, and better employee relations (Beheshti and Lollar, 2003;Prabhjot and Kumar, 2014).…”