The relationship between TQM, learning orientation and market performance in service organisations: an empirical analysis

TQM and Performance Linkage in the Microfinance Institutions: The Mediating Role of IT Capability

“…This indicates that the performance of MFIs in Yemen, in the Middle-East countries, can be improved as a result of TQM implementation. The results are consistent with previous researches in the other non-Arab countries examining the effect of TQM on firm performance, such as by Lam et al (2011), Wang et al (2012), and Munizu (2013.…”

“…There are a lot of studies examining and proving the significant role of TQM implementation and practices on organizational performance (for example, the studies by Lam et al, 2011;Iqbal et al, 2012;Ul Hassan 2012;Wang, Chen, & Chen, 2012 Liu, and Dang (2008) have reported the failure of the direct and indirect effect of TQM strategy to achieve the desired outcomes. Thus, many researches and this research have been carried out to reinvestigate such relationship in different contexts and using different contextual variables in order to generalize the results.…”

“…Organizations that realize the importance of quality are compelled to undergo transformations in their business models in order to provide quality products and services for customers (Lam, Lee, Ooi, & Lin, 2011). This also leads the organizations to compete successfully in the marketplace (Ghadiri et al, 2013).…”

“…For example, studies have been carried out in a diverse of economy sectors such as manufacturing (Ul Hassan, Mukhtar, Qureshi, & Sharif, 2012;Rahman & Bullock, 2005), multiple service sectors (Talib, Rahman, & Qureshi, 2013;Lam et al, 2011), telecommunication sector (Iqbal, Nadeem Talib, & Khan, 2012), health care industry (Dilber, Bayyurt, Zaim, & Tarim, 2005;Awuor & Kinuthia, 2013), banking sector (Al-swidi & Mahmoud, 2012;Jaafreh & Al-abedallat, 2012), public sector (Al Dhaafri, Yusoff, & Al Swidi, 2014) and education (Sayeda, Rajendran, & Lokachari, 2010). The increase in attention and interest in TQM strategy is not surprising as it is considered to be a source of competitive advantage for the organizations (Irfan & Kee, 2013).…”

Identification of Critical Success Factors for Total Quality Management Implementation in Organizations

“…employees satisfaction, product design and building teams and solving problems, and this could be due to the fact that these factors are related to any new managerial approach such as JIT and ERP, not necessarily to TQM only. There is little synergy developed between these three fields and few empirical evidences focusing on the relationship between TQM, learning orientation and market performance [12]. Organizational lack of information and data on the critical success factors are an obstacle in implementing TQM effectively and successfully.…”