The role of customer values in accepting information technologies in the public information service sector

Challenges in the Implementation of Public Electronic Services: Lessons From a Regional-Based Study

“…This means that IS requires the use of ICT and digital formats, and so contributes to the network organization. E-government is presented as a component of IS, acting on three major areas of intervention: (1) e-administration, coupled with the improved functioning of the processes of political power and public administration; (2) e-citizens and e-services, based on the relationship between citizens and business activities; and (3) e-society, which is an extended concept, involving public participation and citizenship (for details, see also Misuraca 2009;Hsu et al 2010;Nurdin et al 2011). However, this approach implies, firstly, that there are infrastructures available and, secondly, that people can access them.…”

“…In fact, the "development of the Internet is an integrating component of the new economics" (Kažemikaitienė, Bilevičienė 2008: 186) and the need to reduce the cost of transmitting information eventually leads to a "mass use of PCs [Personal Computers], exponential growth in broadband Internet use, widespread use of mobile telecommunications, convergence between media and content development" (Amaral 2007: 89). In territorial terms, e-government allows what is called "e-participation", which implies increased information availability, improved ability to query and access that information, ease of interaction in terms of Government-to-Consumer (G2C) and Consumer-to-Government (C2G) and, obviously, public involvement through the use of ICT (Hsu et al 2010;Nurdin et al 2011;Krishnan et al 2013). In this sense, it should be noted that the challenges and opportunities of e-government rely on its ability to electronically mediate and bring together the administrative, social and economic dimensions in order to promote participation and citizenship, usage and sharing.…”

“…Numerous examples of e-government initiatives (e.g. Phippen 2007;Nour et al 2008;Hsu et al 2010;Nurdin et al 2011), as well as key success factors, advantages and main challenges to their implementation can be found in the literature (e.g. Móran 2007;Lee 2010;Ferreira et al 2012;Joseph 2013;Cordella, Tempini 2015).…”

“…Nour et al 2008); (b) the information and knowledge society is working as a promotion instrument for regional development (e.g. POSI 2003;Hsu et al 2010); and (c) the importance given to the interaction between citizens and local government is adequately discussed (e.g. Skelcher 1992;Sánchez-Pérez et al 2007;European Commission 2007;Mas-Verdu et al 2010).…”

Introduction

“…The principle objective of the study by Ho, Tsai and Day is to test the theory of planned behaviour for predicting training participation. Furthermore, few empirical studies have explored the factors that influence public sector employee participation in training activities (Hsu, Chen, & Wang, 2010;Lee, Murphy, & Swilley, 2009). The second objective is to elucidate the factors that influence, directly or indirectly, employee intentions to participate, as well as training participation behaviour.…”